Teller - Float
About The Position
As a Float Teller, you will specialize in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently and travel frequently to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers and resolves routine customer problems in a timely manner. It requires empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The role also interacts with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately, while staying current on operational changes and making sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Ability to travel easily between branches as needed.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated exceptional customer service ability.
- Well-organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficiency with internet user-level technology.
Nice To Haves
- Bilingual ability based on branch needs.
Responsibilities
- Follow established customer service standards, understand customer needs, and deliver appropriate solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
- Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and efficiently process customer transactions in accordance with Bank policy.
- Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Stay current on operational changes and make sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
