Teller I,II,III (La Mesa)

Cal Coast Credit Union • La Mesa, CA

6d • $19 - $26 • Onsite

About The Position

California Coast Credit Union is hiring a Teller I, II, or III in La Mesa. The position provides exceptional member service by processing transactions and requests, maintaining account files, handling member issues, and referring members to financial products and services. The teller follows credit union policies, procedures, and quality service standards while meeting established sales and service goals. The role may also provide backup support to a Personal Financial Assistant and assist with branch operations and other duties as assigned.

Requirements

• A high school diploma or equivalent is desired.
• Excellent communication skills, sound judgment, and attention to detail.
• Ability to arrive at work on time, follow supervisor directions, interact effectively with coworkers, understand and follow policies and procedures, and accept constructive criticism.
• Ability to operate standard business machines, including a computer, printer, fax, copier, and telephone devices.
• Teller II: One year of experience as a teller in a financial institution, with proven successful performance in sales, member service, and cash handling.
• Teller III: Three years of experience as a teller in a financial institution, with proven successful performance in sales, member service, and cash handling.
• Demonstrate the stated Eight Superpowers: leadership and initiative; empathy and emotional intelligence; active listening; grit; intrinsic motivation; creative problem-solving; respect for diversity; and inclusion and collaboration.
• Ability to tolerate long periods of standing, with occasional walking and sitting.
• Ability to use a keyboard, mouse, and other computer peripherals.

Nice To Haves

• Teller I: Previous sales, member service, and cash-handling experience in a financial institution is preferred.
• Previous experience with Microsoft Windows applications is preferred.

Responsibilities

• Process member transactions and requests accurately and in a timely manner.
• Greet members in a friendly, outgoing, and positive manner.
• Perform account file maintenance and handle member issues.
• Identify cross-selling opportunities and refer members to Personal Financial Representatives or other appropriate staff.
• Meet or exceed established sales and service goals.
• Maintain knowledge of products, services, policies, and procedures.
• Follow quality service standards and applicable credit union policies and procedures.
• Balance cash drawers and comply with cash limits, key controls, and dual-control procedures.
• Identify suspicious or questionable transaction activity and report it to management.
• Perform steps necessary to comply with BSA/AML requirements.
• Follow security and robbery procedures.
• May provide backup support to a Personal Financial Assistant.
• Assist with branch balancing, opening and closing procedures, check scanning, night depository processing, ATM processes, certifications, and other assigned side duties.
• For Shared Branches, follow applicable FSCC policies and procedures for transaction processing, limitations, holds, service standards, restrictions, and product-promotion boundaries.
• Perform other relevant duties and assigned administrative tasks or projects.

Benefits

• Workplace Wellness Program with opportunities for health, wellness, and fun.
• Employee Activity Program.
• Positive work/life balance.
• Employee-friendly culture and positive work environment that supports recognition and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED