Member Service and Sales Representative (Teller)

Mountain America Credit Union • Twin Falls, ID

7d • Onsite

About The Position

Mountain America Credit Union is hiring a part-time Member Service and Sales Representative (Teller) for its Twin Falls Blue Lakes Blvd North Branch in Twin Falls, Idaho. The role provides exceptional service to credit union members by assessing their needs, advising them on suitable options, processing transactions, and explaining products and services. Representatives use a consultation approach to educate members about financial tools and resources, cross-sell services as needs arise, and work toward sales and service goals.

The position also handles branch operations such as maintaining a cash drawer, processing wire transfers and other financial transactions, creating VISA cards, assisting with fraud disputes, and supporting branch opening and closing procedures. The representative is responsible for branch security and must follow established policies, procedures, and legal regulations.

The schedule is 20–25 hours per week based on branch needs. Hours vary Monday through Friday between 8:40 a.m. and 6:15 p.m., and Saturdays from 8:40 a.m. to 2:15 p.m. When working a Saturday, the employee receives a weekday off. Flexibility is needed. The role may require travel and includes physical demands such as routinely handling items up to 10 pounds and occasionally lifting up to 50 pounds.

Requirements

• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to support exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; stand, walk, kneel, and crouch occasionally.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
• Flexibility to work varying weekday hours and Saturdays, with a weekday off when a Saturday is worked.

Nice To Haves

• Credit union industry experience is preferred.

Responsibilities

• Provide exceptional member service by assessing needs, advising members, and assisting with transactions, account opening, and account servicing.
• Educate members about options for managing financial transactions using MACU tools, resources, and technology; cross-sell relevant products and services through consultation.
• Focus on increasing member satisfaction and account retention, and meet sales and service goals.
• Use lead lists to contact existing members and provide additional consultation about MACU products and services.
• Resolve member complaints by identifying causes, determining solutions, processing corrections or adjustments, and following up to ensure resolution.
• Follow up with members using thank-you notes and phone calls according to the MACU New Member Onboarding approach.
• Maintain a cash drawer and process wire transfers, cashier’s checks, cash advances, VISA cards, IRA transactions, certificates of deposit, and savings bond redemptions.
• Use judgment to place check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Process transactions accurately and efficiently in accordance with established policies and procedures.
• Assist with branch opening and closing procedures.
• Maintain branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and conduct, and keep the work area neat and clean.
• Respond to email, voicemail, missed calls, and other communications in a timely manner.
• Participate in and complete product knowledge courses and required onboarding training.
• Comply with regulations required by law and perform other duties as assigned.
• Travel when required.

Benefits

• Starting pay of $17.50 per hour, potentially higher depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED