Teller- Kent

Cascade Federal Credit Union•Kent, WA

5d•$21 - $24

About The Position

The Teller provides excellent service to credit union members and processes their transactions accurately and efficiently. The role includes handling cash and account transactions, addressing member problems and inquiries, supporting branch opening and closing, maintaining the lobby, and assisting with new account openings. The Teller also promotes credit union services, maintains knowledge of applicable regulations and organizational procedures, and communicates ideas and suggestions to a supervisor.

Responsibilities

Perform transactions on members’ accounts, including transfers, loan and Visa payments, check withdrawals, and cash handling.
Troubleshoot member problems.
Record and post night deposits.
Place stop payments; order checks and check copies; make statement copies; and take plastic card orders.
Buy and sell cash from the vault.
Redeem U.S. Savings Bonds.
Perform miscellaneous filing.
Keep the lobby stocked and clean.
Post incoming mail, including member deposits, loan payments, interest checks, and payrolls.
Process address changes and contact information updates.
Balance cash drawers and teller work at the end of the day.
Open the branch, including turning on lights, unlocking the vault, recording cashier’s checks, and preparing money orders.
Close the branch, including putting daily work away, ordering credit union checks and running a tape, and turning off lights.
Greet members pleasantly and professionally and direct them to the appropriate place or person.
Cross-sell services to meet members’ needs and help meet credit union goals.
Promote and maintain a positive image of the credit union.
Maintain knowledge of regulations and CFCU policies and procedures.
Answer overflow telephone calls from all offices and respond to member inquiries about accounts and loans.
Maintain ongoing communication with the supervisor and share ideas and suggestions.
Assist with opening new accounts.
Perform other duties as assigned.