Teller- Kent

Cascade Federal Credit Union•Kent, WA

About The Position

The Teller provides excellent service to credit union members and processes member transactions accurately and efficiently. The role handles a variety of account transactions and member requests, supports branch opening and closing, maintains teller and branch areas, responds to telephone inquiries, and assists with new account opening. The Teller is also expected to promote credit union services, maintain knowledge of regulations and internal policies, and communicate ideas and suggestions to a supervisor.

Responsibilities

Perform transactions on members’ accounts, including transferring funds between accounts, making loan and Visa payments, processing check withdrawals, and handling cash.
Troubleshoot member problems.
Record and post night deposits.
Place stop payments; order checks and check copies; make statement copies; and take plastic card orders.
Buy and sell cash from the vault.
Redeem U.S. Savings Bonds.
Perform miscellaneous filing.
Keep the lobby stocked and clean.
Post incoming mail, including member deposits, loan payments, interest checks, and payrolls.
Perform address changes and update contact information.
Balance cash drawers and teller work at the end of the day.
Open the branch, including turning on lights, unlocking the vault, recording cashier’s checks, and preparing money orders.
Close the branch, including putting daily work away, placing credit union checks in numerical order and running a tape, and turning off lights.
Greet members pleasantly and professionally and direct them to the appropriate place or person.
Cross-sell services to meet members’ needs and help meet credit union goals.
Promote and maintain a positive image of the credit union.
Maintain knowledge of regulations and CFCU policies and procedures.
Answer overflow telephone calls from all offices and respond to member inquiries about accounts and loans.
Maintain ongoing communication with the supervisor and share ideas and suggestions.
Assist with opening new accounts.
Perform other duties as assigned.