Teller

Austin Telco Federal Credit Union • Round Rock, TX

6d • Onsite

About The Position

Austin Telco Federal Credit Union is hiring a Teller to serve members at its Round Rock branch. The role provides in-person and phone service, handles account transactions, supports account openings and closures, and helps protect members and the credit union from check and identity scams. The Teller also supports branch operations, completes training, follows policies and procedures, and may assist at nearby branches when needed.

The schedule is Monday through Friday, 8:00 a.m. to 5:45 p.m., with rotating Saturdays from 8:45 a.m. to 12:15 p.m. Starting pay is $41,600 per year. The position is nonexempt.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in customer service, cash handling, or banking.
• Strong attention to detail and accuracy in financial transactions.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Basic proficiency with computers and office software.
• Professional demeanor and commitment to exceptional member service.
• Willingness to learn and adapt to new systems, procedures, and member needs.
• Flexibility to work at nearby branches as needed.
• Good credit standing, verified prior to interview.
• Successful background check and drug screening upon offer.
• Completion of an assessment.

Nice To Haves

• Experience with financial systems.
• Prior credit union or financial institution experience.
• Experience with Symitar/Episys or similar financial systems.

Responsibilities

• Provide accurate, courteous, and prompt service to members in person and by phone.
• Assist members with account inquiries, balances, and general information.
• Process deposits, withdrawals, payments, cash advances, and other account transactions.
• Issue teller checks, cashier checks, and other member-requested items.
• Balance the cash drawer daily and maintain transaction accuracy.
• Open new accounts for existing members, ensuring full disclosure of products and fees.
• Close accounts using proper procedures and verification.
• Monitor for potential check and identity scams to protect members and the credit union.
• Support branch management and assist with coin counter transactions.
• Complete assigned training and stay current on policies and procedures.
• Maintain professionalism and confidentiality, and comply with credit union policies.
• Provide support at nearby branch locations when business needs require it.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Optional coverage for critical illness, legal support, and more.
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan.
• Volunteer opportunities and credit union-sponsored events.
• Supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED