Concierge Jobs

About The Position

Requirements

• High school diploma or equivalent
• Computer systems and applications including Word, Excel, and email.
• Knowledge of medical terminology and basic office procedures.
• Ability to type 30 words per minute and 95% accuracy.
• Ability to work independently and with the public in a high-pressure environment.
• Detail oriented with excellent interpersonal communication skills.
• Ability to multi-task and prioritize workload.

Nice To Haves

• Graduate of an accredited medical receptionist program preferred.
• Two years' previous medical office experience preferred.
• Customer Service training preferred.
• BLS Certification preferred.

Responsibilities

• Greet, register, instruct, discharge, and provide general assistance to patients.
• Obtain demographic and financial information and enter into computer system/electronic medical record.
• Verify insurance eligibility and relevant information on payment policies and billing/collection processes.
• Verify and collect co-pays, co-insurance, deductibles, past due balances, and other patient financial responsibility when applicable.
• Maintain and balance cash drawer.
• Maintain electronic medical record, scan, and title documents appropriately.
• Confirm electronic medical record is complete, patient understands Nurse Practitioner's instructions and financial responsibility is settled prior to patient leaving the center.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer the telephone, take messages, and forward them to the appropriate staff/provider.
• Help maintain patient flow within the center.
• Maintain a clean, orderly waiting room including reading material.
• Assist with the release of medical records.
• Demonstrate ongoing competency and proficiency in job requirements.
• Attend staff meetings.
• Assist with the orientation of new employees.
• Perform clerical tasks as required.
• Maintain strictest confidentiality.
• Other duties as assigned.