Banquets Catering - Assistant, Roadie - Hard Rock Hotel San Diego
About The Position
The Roadie – Events & Banquets / Catering Concierge helps create memorable experiences at corporate gatherings, weddings, and other events at Hard Rock Hotel San Diego. The role welcomes guests and event organizers, serves as a contact for requests and special arrangements, anticipates guest needs, and coordinates last-minute changes with culinary, banquet, audiovisual, and other hotel teams. The position supports event preparation and execution through pre-event walkthroughs, coordination with banquet staff and vendors, monitoring event flow, and addressing issues as they arise. It also maintains professional service standards and event-space cleanliness, shares guest feedback, and assists with post-event breakdown. The position is on-site and offered as part-time or full-time; schedules may include evenings, weekends, and holidays based on business needs and event schedules.
Requirements
- Strong verbal communication and interpersonal skills.
- Ability to manage multiple priorities and adapt to changing event needs.
- Availability for a flexible schedule, including evenings, weekends, and holidays as required.
- Professional presentation, attention to detail, and commitment to exceptional service.
- Energy, flexibility, and a team-first attitude.
Nice To Haves
- Previous hospitality, banquet, event, or guest service experience is preferred.
- Hotel or luxury hospitality experience is a plus.
Responsibilities
- Welcome guests and event organizers warmly and professionally.
- Respond to guest requests, questions, and special arrangements.
- Anticipate guest needs and provide personalized service.
- Coordinate last-minute changes with culinary, banquet, audiovisual, and other hotel teams.
- Conduct pre-event walkthroughs to confirm setups, details, and event requirements.
- Work with banquet captains, servers, and other team members to support food and beverage service.
- Monitor event flow and help resolve issues.
- Coordinate vendor arrivals and communicate event details.
- Maintain a polished, professional presence and uphold Hard Rock service standards.
- Follow safety, cleanliness, and hygiene standards to keep event spaces guest-ready.
- Share guest feedback and identify opportunities to improve the guest experience.
- Assist with post-event breakdown and prepare spaces for subsequent events.
Benefits
- Free cafeteria meals.
- Flexible scheduling.
- Hotel discounts.
- Competitive pay and benefits, based on eligibility.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
