Showroom Concierge

Tilebar | Soho Studio LLC•Houston, TX

14d•$55,000 - $60,000

About The Position

TileBar is seeking an enthusiastic, service-driven Showroom Concierge to support clients and Sales Representatives in its Houston showroom. This Receptionist & Sales Support role is part of a two-person team and helps create a seamless, exceptional client experience through customer service, product knowledge, and administrative support. The role represents TileBar’s brand and service culture and contributes to the company’s growth. The Showroom Concierge welcomes clients in person, by phone, and in writing; assists Sales Representatives with sample requests, quotes, orders, tracking, and returns; records customer interactions in the CRM; and develops knowledge of TileBar’s products, systems, and services. The role also coordinates with showroom staff and internal departments to support efficient order processing and timely delivery, and handles other showroom and sales-related tasks as needed. The position requires flexibility to work retail hours, including weekends, evenings, and special events, occasional travel for market events, training, or showroom openings, and the ability to lift up to 25 lbs.

Requirements

2–3 years of relevant Sales Support experience.
Proficiency in CRM systems.
Strong time-management skills and ability to multitask across multiple projects.
Excellent interpersonal, de-escalation, and problem-solving skills.
Ability to collaborate effectively with team members across departments.
Ability to lift up to 25 lbs.
Flexibility to work retail hours, including weekends, evenings, and special events, as needed.
Ability to travel occasionally for market events, training, or showroom openings.

Nice To Haves

2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries.
Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

Responsibilities

Create a warm, welcoming, and professional first impression in person, over the phone, and in writing.
Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
Respond promptly and effectively to client inquiries with a positive, solution-oriented approach.
Assist Sales Representatives with sample requests, quoting, order placement, tracking, and returns.
Maintain detailed records of customer interactions in the CRM system.
Develop and maintain knowledge of TileBar’s products, systems, and services to provide accurate information to clients.
Work with showroom staff and internal teams to uphold brand standards and exceed client expectations.
Collaborate across departments to support efficient order processing and timely delivery.
Assist with additional showroom and sales-related tasks as needed.
Represent TileBar professionally and positively, contributing to its friendly, knowledgeable, and service-driven culture.
Demonstrate ownership and accountability, collaboration, organizational awareness, adaptability, continuous improvement, sound judgment, and problem-solving.
Work retail hours, including weekends, evenings, and special events, as needed.
Travel occasionally for market events, training, or showroom openings.
Lift up to 25 lbs. for sample movement and showroom maintenance.