Showroom Concierge

TileBar•Houston, TX

13d•Onsite

About The Position

TileBar is seeking an enthusiastic, service-driven Showroom Concierge to serve as a receptionist and sales-support partner to showroom Sales Representatives. Working as part of a two-person team, the Concierge is a key point of contact who helps deliver a seamless client experience through customer service, product knowledge, and administrative support. The role supports TileBar’s growth and represents the company’s brand, values, and commitment to exceptional service. The position is based in Houston, Texas. It requires flexibility to work retail hours, including weekends, evenings, and special events as needed, and occasional travel for market events, training, or showroom openings. The role may require lifting up to 25 pounds for sample movement and showroom maintenance. Compensation is listed at $55,000–$60,000 per year, with actual compensation based on factors including skills, relevant experience, and work location.

Requirements

2–3 years of relevant Sales Support experience.
Proficiency in CRM systems is required.
Strong time-management skills and the ability to multitask across multiple projects.
Excellent interpersonal, de-escalation, and problem-solving skills.
Ability to collaborate effectively with team members across departments.
Flexibility to work retail hours, including weekends, evenings, and special events as needed.
Ability to travel occasionally for market events, training, or showroom openings.
Ability to lift up to 25 pounds for sample movement and showroom maintenance.

Nice To Haves

2 or more years of industry experience, preferably in tile, natural stone, textiles, furniture, building materials, or supply chain.
Experience working with commercial contractors.
Knowledge of logistics and supply chain operations.

Responsibilities

Create a warm, welcoming, and professional first impression in person, over the phone, and in writing.
Offer refreshments, seating, and other amenities to improve clients’ showroom experience.
Respond promptly and effectively to client inquiries with a positive, solution-oriented approach.
Assist Sales Representatives with sample requests, quotes, order placement, tracking, and returns.
Maintain detailed records of customer interactions in the CRM system to support seamless account management.
Build and maintain knowledge of TileBar’s products, systems, and services to provide accurate information to clients.
Work with showroom staff and internal teams to uphold brand standards and exceed client expectations.
Collaborate across departments to support efficient order processing and timely delivery.
Assist with other showroom and sales-related tasks as needed to enhance the client experience.
Represent TileBar professionally and positively, embodying its values, vision, and dedication to exceptional service.
Contribute to a friendly, knowledgeable, and service-driven culture.