Showroom Associate

Snow and Jones•Yarmouth, MA

1d•$25 - $30•Onsite

About The Position

Snow and Jones, Inc. is seeking a customer-focused Showroom Sales Associate to join its Kitchen & Bath Solutions team in Yarmouth, Massachusetts. The role supports homeowners, builders, plumbers, designers, and other trade professionals as they select plumbing fixtures and kitchen and bath products. The associate guides customers through product options, offers design guidance and recommendations, prepares quotes, processes sales and orders, and provides service throughout the ordering process. The position is suited to someone who enjoys working directly with customers, pays attention to detail, and can manage multiple projects. Plumbing product knowledge is helpful but not required; Snow and Jones provides extensive product and vendor training. The company is a family-owned New England distributor of plumbing, heating, HVAC, and well and water products, founded in 1952.

Requirements

Strong communication, listening, and interpersonal skills.
Professional and personable manner, with comfort working directly with customers.
Excellent organizational skills and ability to manage multiple customers and projects.
Attention to detail when preparing quotes and processing orders.
Willingness to learn technical product information and make informed recommendations.
Ability to work collaboratively with administrative, sales, and operations teams.
Confidence in building long-term customer relationships and providing personalized service.

Nice To Haves

Previous experience in showroom sales, inside sales, retail sales, customer service, or a related field.
Experience in plumbing, kitchen and bath, interior design, luxury retail, or building materials.
Plumbing product knowledge.
A strong sales or customer service background, interest in design and home improvement, and willingness to learn.

Responsibilities

Meet showroom customers to understand their project goals, needs, style preferences, and budget.
Help customers select plumbing fixtures and kitchen and bath products that meet their needs.
Prepare accurate sales quotes and provide them to customers in a timely manner.
Process sales and communicate with customers throughout the ordering process.
Coordinate product selections and customer needs with builders, plumbers, designers, and other trade professionals.
Provide design guidance and product recommendations when appropriate.
Develop product knowledge to answer customer questions and explain product features.
Connect customers with technical specialists when additional expertise is needed.
Collaborate with the showroom administrative team on open orders, returns, warranty claims, and product issues.
Build lasting relationships with repeat customers and trade professionals.
Participate in vendor meetings, product training, and showroom events as needed.
Maintain a professional, welcoming, and organized showroom environment.