Showroom Associate - Fulltime

Samuel & Sons•New York, NY

1d•$17 - $20•Onsite

About The Position

The Showroom Associate supports the daily operations of the SSNY showroom, ensuring a seamless and elevated client experience in a luxury trade environment. Serving as a counterpart to the Facilities & Operations Coordinator, this role is responsible for managing sample inventory, fulfilling and shipping requests, and maintaining showroom presentation standards. This individual will also assist the showroom team with administrative tasks related to order, reserve, sample placement, and creation of new client account registration. The role requires strong organization, adaptability, and the ability to balance stockroom, operational, and client-facing responsibilities. The ideal candidate is a team player with a passion for design and a commitment to exceptional service.

Requirements

High School Diploma or GED required
Previous experience in customer service, retail, showroom operations, or administrative support
Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
Strong data entry skills with attention to accuracy and detail.
Ability to learn and navigate order processing, inventory management, and client account systems.
Ability to manage professional email correspondence and routine client inquiries.
Strong organizational skills with the ability to manage multiple priorities.
Excellent attention to detail and commitment to accuracy.
Clear and professional written and verbal communication skills.
Team-oriented mindset with a collaborative approach to work.
Ability to prioritize tasks and adapt to changing needs in a fast-paced environment.
Professional and customer-focused approach to client interactions.
Dependable, proactive, and willing to learn new processes and responsibilities.
Effective problem-solving skills with the ability to recognize when assistance or escalation is needed.

Nice To Haves

Familiarity with shipping, receiving, and inventory processes preferred.

Responsibilities

Support daily showroom and stockroom operations in partnership with the Facilities & Operation Coordinator ensuring efficient workflows and timely completion of tasks.
Prepare, fulfill, and ship showroom sample requests, ensuring accuracy, quality, and timely delivery.
Maintain organized and accurate sample inventory, including memo sample trays, replenishment stock, and returned samples, and assist with biannual inventory cycle counts.
Receive, inspect, and process incoming shipments, including new collections and display items, ensuring accurate handling and placement.
Coordinate weekly transfers of display stock from the warehouse to the showroom, ensuring timely replenishment and accurate inventory records.
Remove discontinued items from inventory and the showroom floor, maintaining accurate records and organized stock.
Maintain a clean, organized, and visually appealing showroom, ensuring samples, displays, and sales tools reflect the Company's luxury presentation standards.
Partner with the showroom sales team to support daily operations, respond to client needs, and contribute to a seamless sales and service experience.
Provide professional and responsive client service by assisting with sample requests, order inquiries, product availability, and pickups, escalating complex matters as needed.
Accurately process orders, reserves, sample placements, book requests, and new client account registrations in accordance with established procedures.
Perform accurate and timely data entry, maintain client and order records, and support routine client service and administrative activities.
Coordinate shipping, receiving, and stock checks, ensuring accuracy, timely follow-through, and effective communication with relevant teams.
Communicate proactively with clients, internal teams, and management to address inquiries, resolve routine issues, and escalate concerns when appropriate.
Adapt to changing priorities and support stockroom, administrative, and client-facing responsibilities to meet daily showroom needs.