Associate, Showroom

Hill Country Class 3 LLC•Cedar Park, TX

2d•$18 - $20•Onsite

About The Position

This position provides customer support to Store Front customers and incoming callers. This role is service driven to support consumer sales operations for the organization and Silencer Shop customers as needed or requested. This position is responsible for providing exceptional customer service and ensuring smooth and efficient sales experience at Store Front and providing support for the phone queues. This role supports daily operations by assisting customers, completing transactions, preparing orders, and maintaining a clean, organized, and welcoming environment. The associate works closely with the Store Front Sales Lead and other team members to uphold company standards and deliver high-quality service experience.

Requirements

High school diploma/GED equivalent or equivalent work experience
1 year of retail sales or customer service experience, ideally within the firearms, shooting sports industry.
Establish and maintain an effective working relationship with management, vendors and co-workers
foster a team environment
2+ years of retail sales or customer service experience, ideally within the firearms, shooting sports industry.
4+ years of retail sales or customer service experience, ideally within the firearms, shooting sports industry.
Experience in handling multiple administrative tasks
Knowledge of the Department’s standard operating procedures and policies.
Practical understanding of National Firearms Act (NFA) items, ATF Form 4 processing, tax stamps, and basic eForms procedures.
Basic familiarity with applicable federal regulations pertaining to acquiring and disposing firearms, and maintenance of related records
Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
Ability to communicate well with the general public
Knowledge of office machines including facsimile, photocopier, and calculator preferred
Ability to frequently push, pull, squat, bend and reach
Ability to work in a fast-paced environment
Elementary knowledge of practices and procedures in a particular field of specialization in the execution of assigned duties and responsibilities
Elementary understanding of departmental structure and policies of Silencer Shop.
Elementary professional knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
Elementary understanding of departmental structure and policies with an elementary understanding of the cross functional structure and policies of Silencer Shop.
Possesses foundational professional knowledge and understanding of core concepts, practices, and procedures relevant to the Firearms Industry, applied in carrying out assigned duties and responsibilities.
Basic professional understanding of departmental structure and policies with an elementary understanding of the cross functional structure and policies of Silencer Shop.

Responsibilities

Protects and promotes the Silencer Shop brand at all times.
Supports our Mission, “Silencer Ownership Simplified”
Provide accurate product information and guide customers through their purchase decisions, including gathering information required for ATF Forms 1 & 4.
Maintain accurate records of customer interactions and sales activities within Bound Book.
Engage with potential and existing customers to understand their needs and deliver high-touch, consultative guidance on products
Walk customers step-by-step through the NFA purchasing process, explaining wait times, eForms procedures, and trust vs. individual filing options in clear, accessible language
Facilitate customer eForms registration, Form 4 submissions, electronic fingerprinting, and passport photo capture in strict accordance with ATF guidelines. Verify customer identification, background information, and regulatory eligibility prior to processing NFA transfer documentation. Ensure accurate data entry to maintain flawless compliance.
Participate in training sessions and range days to stay updated on product knowledge and sales techniques.
Support daily opening and closing procedures, including basic cash handling and reporting tasks.
Greet and assist walk-in customers in a professional and friendly manner
Perform routine inventory counts, restock sales floors, and assist with receiving and verifying incoming serialized shipments.
Maintain cleanliness, organization, and visual merchandising standards on the sales floor.
Ensure all physical security protocols for NFA items and controlled inventory are followed without exception during business hours and at closing.
Follow company policies, procedures, and safety guidelines at all times.
Resolve or escalate customer inquiries and concerns in a timely and courteous manner.
Assists with special projects assigned by Management.
Assumes additional responsibilities as assigned.
Works collaboratively with others (internally and externally) to achieve common objectives, goals and results.
Demonstrates fiscal responsibility with all Company assets.