Showroom Associate - Fulltime

Samuel & Sons•New York, NY

22h

About The Position

The Showroom Associate supports daily operations at the SSNY showroom, helping provide a seamless, elevated client experience in a luxury trade environment. Working alongside the Facilities & Operations Coordinator and showroom sales team, the associate manages sample inventory, fulfills and ships requests, receives and processes shipments, and maintains showroom presentation standards. The position also supports administrative activities involving orders, reserves, sample placements, book requests, and new client account registrations. The role balances stockroom, operational, administrative, and client-facing responsibilities and calls for strong organization, adaptability, teamwork, and a commitment to exceptional service.

Requirements

High school diploma or GED.
Strong organizational skills and ability to manage multiple priorities.
Excellent attention to detail and commitment to accuracy.
Clear and professional written and verbal communication skills.
Team-oriented mindset and collaborative approach to work.
Ability to prioritize tasks and adapt to changing needs in a fast-paced environment.
Professional, customer-focused approach to client interactions.
Dependable, proactive, and willing to learn new processes and responsibilities.
Effective problem-solving skills and ability to recognize when assistance or escalation is needed.
Ability to lift, carry, and move materials weighing up to 30 pounds.
Ability to safely use a step ladder to access and organize merchandise.
Ability to stand, walk, or sit for extended periods while performing showroom and stockroom duties.
Ability to bend, reach, and handle samples, inventory, and display materials as required.

Nice To Haves

Previous experience in customer service, retail, showroom operations, or administrative support.
Familiarity with shipping, receiving, and inventory processes.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
Strong data entry skills with attention to accuracy and detail.
Ability to learn and navigate order processing, inventory management, and client account systems.
Ability to manage professional email correspondence and routine client inquiries.

Responsibilities

Support daily showroom and stockroom operations in partnership with the Facilities & Operations Coordinator, ensuring efficient workflows and timely task completion.
Prepare, fulfill, and ship showroom sample requests accurately and on time.
Maintain organized and accurate sample inventory, including memo sample trays, replenishment stock, and returned samples; assist with biannual inventory cycle counts.
Receive, inspect, and process incoming shipments, including new collections and display items, ensuring accurate handling and placement.
Coordinate weekly transfers of display stock from the warehouse to the showroom and maintain accurate inventory records.
Remove discontinued items from inventory and the showroom floor, maintaining accurate records and organized stock.
Maintain a clean, organized, and visually appealing showroom that reflects the Company's luxury presentation standards.
Partner with the showroom sales team to support daily operations, respond to client needs, and contribute to a seamless sales and service experience.
Assist clients with sample requests, order inquiries, product availability, and pickups; escalate complex matters as needed.
Process orders, reserves, sample placements, book requests, and new client account registrations according to established procedures.
Perform accurate and timely data entry, maintain client and order records, and support routine client service and administrative activities.
Coordinate shipping, receiving, and stock checks, ensuring accuracy, timely follow-through, and effective communication with relevant teams.
Communicate proactively with clients, internal teams, and management to address inquiries, resolve routine issues, and escalate concerns when appropriate.
Adapt to changing priorities and support stockroom, administrative, and client-facing responsibilities to meet daily showroom needs.