Showroom Sales Associate

Granite Group Wholesalers•Lowell, MA

About The Position

The Sink & Spout Showroom Sales Associate provides superior customer service and demonstrates product and industry knowledge while working to exceed customer expectations. The associate is expected to meet or exceed individual monthly sales and gross profit goals and contribute to the company’s overall goals. This is a full-time, salary-plus-commission position, with hours that may include evenings and/or weekends. The role serves customers including plumbing and general contractors, builders and remodelers, designers, architects, and homeowners. The associate prepares quotes, maintains customer Specbooks, follows up on quotes, supports projects through order completion, and keeps customers informed about order status. The position also involves maintaining showroom displays and pricing, learning about products and industry trends, participating in training and marketing events, supporting in-store promotions, and keeping the store environment clean and presentable. The company describes itself as a family- and community-first organization with a focus on service, integrity, entrepreneurship, and professionalism. Full-time team members have access to health benefits for themselves and their families, wellness discounts, team member assistance programs, discounts, a 401(k) with company match, financial protection programs, paid time off, paid company holidays, and community involvement opportunities.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Demonstrated proficiency as a Showroom Sales Associate.
Knowledge of the kitchen and bath or lighting industry, or a strong desire to learn.
Strong solutions-based selling and closing techniques.
Comfort with cold calling and pursuing new customers to achieve sales goals.
Strong math skills.
Knowledge of common computer applications and internet search techniques.
Customer service orientation.
Strong written and verbal communication and interpersonal skills.
Assertiveness.
Excellent organizational and time management skills, including the ability to prioritize.
Good problem-solving and conflict-resolution skills.

Responsibilities

Greet visitors by phone and in person in a friendly, professional manner.
Sell to customers including plumbing contractors, general contractors, builders, remodelers, designers, architects, and homeowners, and work toward individual and company sales and gross profit goals.
Use the company’s CSD order entry and inventory system.
Prepare and distribute quotes promptly to the people involved in each project.
Prepare and maintain Specbooks for customers.
Follow up on quotes until a sales order is closed or rejected.
Collaborate with contractors, builders, and other project participants to help projects run smoothly and on time.
Keep customers apprised of their order status.
Build a network of repeat customers, particularly within the trades.
Maintain accurate pricing on showroom displays.
Work with the Showroom Director to keep product displays in good condition and up to date.
Develop product and industry knowledge, including knowledge of displayed products, product lines, and industry trends.
Participate in company- and vendor-offered meetings, marketing events, and training, both live and virtual.
Help develop and implement in-store promotions and events with the Showroom Director and Marketing team.
Keep the store environment, desk area, and product literature clean, neat, and attractive.
Monitor the exterior storefront, including windows, doors, sidewalks, and plantings, to ensure it is neat and tidy.
Perform duties safely and adhere to company safety policies.
Maintain a professional appearance.
Perform other duties as assigned.