Concierge

Commonwealth Senior Living at the Devonshire•Hampton, VA

13d•$16 - $18

About The Position

The Concierge serves as the front-of-house contact for external stakeholders and guests, including visitors and vendors. The role requires a courteous, professional manner and appearance and supports the Community Leadership Team with administrative activities that help the community run smoothly. The Concierge welcomes and assists guests, handles telephone communications, supports office tasks, shares community information, and helps maintain a warm, organized lobby environment. The position is part-time. The listed schedule options are Monday and Friday, 8 a.m.–4 p.m., or every other weekend, 4 p.m.–12 a.m. The associate may pick up additional shifts as needed. The posted pay range is $15.50–$18.00. Benefits listed are described as potentially available to full-time associates.

Requirements

High school education or equivalent required.
Ability to read, write, speak, and understand English.
Prior experience working with the public.
Comfort using a multi-line telephone system to answer calls, take messages, and transfer calls.
Good physical and mental health; PPD screening required.
Interest in people, especially the geriatric population.
Ability to work without close supervision and follow verbal and written instructions.
Tact and courtesy when dealing with staff, residents, their families, and visitors.
Ability to communicate effectively with all levels of management, employees, and outside contacts.
Willingness to perform non-professional duties.
Ability to remain level-headed in emergency situations and demonstrate an acute sense of responsibility.
Spirit of cooperation and enthusiasm.
Ability to maintain confidentiality.

Nice To Haves

Basic computer skills preferred.

Responsibilities

Receive guests and visitors and have them sign in.
Assist visitors in finding resident rooms.
Answer the telephone, take messages including the caller’s name, telephone number, and the time and date of the call, respond to requests, and forward information to other staff members.
Announce appointments and arrivals to appropriate staff.
Type memos, correspondence, reports, and other documents as requested.
Sort mail and distribute it to mailboxes, residents, and departments when requested.
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
Maintain confidentiality of pertinent resident information to protect resident rights.
Know community services and rates and provide families or prospective residents with tours or community information.
Assemble and maintain admission and information packets.
Keep the front desk and lobby area neat and organized.
Perform other duties assigned by the Business Office Manager or Executive Director.
Model the company’s core values.
Ensure personnel exemplify the company’s core values.
Create and drive the sales culture at the community.
Attend mandatory company meetings and specified training sessions.