Operations Specialist

Community Concierge Services • Atlanta, GA

13d • Onsite

About The Position

Community Concierge Services, LLC (CCS) is hiring a full-time Operations Specialist based in Metro Atlanta. The employee must reside within 25 miles of downtown Atlanta or be willing to relocate before starting. This is a field-oriented role supporting operations across the company’s service areas in 15+ states. The Operations Specialist works closely with company leadership and the C-Suite, travels to markets that need support, improves operational systems, and helps onboard new communities and acquisitions.

The position involves frequent, sometimes short-notice travel and irregular hours, including early-morning flights or field work and occasional 3 AM route coverage. The role requires flexibility, resourcefulness, and comfort with substantial ownership and ambiguity. CCS describes a path to Senior Operations Specialist after 12 months, with further leadership opportunities. Compensation is a $70,000 annual base salary, paid bi-weekly, plus a performance bonus of up to $10,000 per year, paid quarterly and subject to eligibility and good standing.

Requirements

• Be a self-starter with strong ownership who can work without a fixed playbook.
• Have strong operational instincts and excellent calendar and time-management skills.
• Be willing and able to travel up to 20 days per month on short notice, by air or vehicle, including extended stays.
• Be comfortable working directly with senior leadership and the C-Suite.
• Be able to lead teams, hire employees, and hold teams accountable.
• Be physically capable of completing field routes when needed.
• Reside within 25 miles of downtown Metro Atlanta or be willing to relocate before the start date.
• Maintain a valid driver's license, clean driving record, and clear background check throughout employment.

Responsibilities

• Support company leadership with day-to-day operations across all states served.
• Travel extensively to support, audit, and improve field operations.
• Build, integrate, and improve operational systems and processes across departments.
• Hire, train, develop, and, when necessary, terminate employees and managers.
• Onboard and integrate new communities and acquisitions, including conducting client orientations.
• Perform regional, area, or district manager duties when those managers are unavailable.
• Help ensure there is no missed night of service.
• Support scheduling, call-out coverage, and weekend route coverage.
• Respond promptly and thoroughly to feedback from clients and management companies.
• Keep daily Asana tasks cleared and ensure communication flows through the appropriate channels.
• Lead company initiatives, operations calls, and rollouts of new procedures.
• Complete field routes when needed.

Benefits

• Health, dental, and vision coverage, with CCS covering 70% of premiums for the employee and family.
• 401(k) with up to a 4% match after 12 months.
• Corporate gym membership program.
• PTO and sick leave accruing from day one.
• Company vehicle where applicable and equipment provided.
• Performance bonus of up to $10,000 per year, paid quarterly, subject to stated conditions.
• Clear advancement to Senior Operations Specialist after 12 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed