Operations Specialist

Natural Retreats • Big Sky Meadow Village, MT

9d

About The Position

Natural Retreats is hiring an Operations Specialist in Big Sky, Montana. The role supports guest and owner experiences throughout their stays, from arrival through departure, while contributing to a high standard of service, collaboration, accountability, and results. The Operations Specialist serves as a brand ambassador, maintains knowledge of the destination and property inventory, and helps ensure homes are safe, clean, properly staged, and guest-ready. The position also coordinates inspections, work orders, maintenance and housekeeping follow-up, guest requests, and owner charges. Some hands-on troubleshooting and repairs, snow and ice removal, and evening or on-call shifts are part of the role. The position is full time, normally scheduled from 9:00 AM to 5:30 PM, though hours and days may vary by season and weekends are generally working days. Compensation is $27.00 per hour. Candidates must pass pre-employment screening, including a five-panel non-THC drug test and background checks.

Requirements

• Valid driver's license.
• Proficiency in Microsoft Office Suite.
• Excellent organizational skills, including the ability to record and catalogue documentation of work performed.
• Ability to pass pre-employment testing, which may include drug testing and background screening; a five-panel non-THC drug test and background check are specified for this position.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a team.
• Outstanding customer service skills.
• Ability to prioritize effectively and take a proactive, flexible approach to duties and problem-solving.
• Basic knowledge of audio/visual equipment, electrical systems, plumbing, mechanics, and appliance repair.
• Highly self-motivated and autonomous, with keen attention to detail.
• Ability to manage time effectively and meet deadlines in a fast-paced environment.
• Flexibility to work varying hours, especially during peak season, including some evening and on-call shifts after training and weekends.
• Ability to lift 25 pounds.

Nice To Haves

• Previous experience in a similar role.
• Experience in the hospitality industry.
• Basic troubleshooting knowledge of internet routers.

Responsibilities

• Promote Natural Retreats locations and services to guests and colleagues as a brand ambassador.
• Provide customer service to guests and owners from arrival through departure, resolve concerns, and escalate issues when needed.
• Maintain and communicate knowledge of the destination and property inventory, including property locations and amenities.
• Prepare and stage properties according to brand standards before guest and owner arrivals, and deliver branded amenities before guest stays.
• Inspect properties after guest departures and conduct weekly home inspections and other inspections according to management agreements and schedules set by the GM/PM.
• Ensure homes meet safety, cleanliness, and sanitation standards and are guest-ready.
• Process and follow up on maintenance and housekeeping work orders, and create work orders for the maintenance team or vendors.
• Assist with maintenance tasks, including resetting Wi-Fi routers and modems, resetting and programming cable and satellite receivers, performing light plumbing repairs, and diagnosing, repairing, or testing equipment as appropriate.
• Participate in snow and ice removal around managed properties and the office as needed.
• Work with the General Manager/Property Managers to oversee owner and guest services and fulfill requests.
• Work with the GM/PM to enter owner charges accurately and on time for monthly owner statements.
• Communicate openly, honestly, and promptly with departments and central teams.

Benefits

• 15 vacation days.
• 9 holidays.
• 7 sick days.
• 5 NR Days with a $1,500 allowance to book a Natural Retreats or 360 Blue vacation home.
• Maternity and paternity leave.
• Medical insurance, including traditional PPO-style plans and a high-deductible plan with HSA.
• Dental insurance.
• Vision insurance.
• Flexible Spending Accounts for medical and dependent care.
• 401(k) retirement plan options with a 3.5% company match.
• Short- and long-term disability insurance, company paid.
• Basic life insurance policy of $50,000, company paid.
• Supplemental life insurance for employees, spouses, and children.
• Company cell phone.
• Natural Retreats contributes toward employee and dependent premiums.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed