Operations Specialist

AdaptHealth, LLC•Raleigh, NC

12d

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, supporting team performance, and helping ensure accurate, compliant processes. The role includes reviewing and processing patient documentation, entering and validating information in electronic medical record (EMR) systems, analyzing workflows, resolving operational issues, and supporting training and process-improvement projects. As needed, the specialist delivers and sets up home medical equipment, educates patients, conducts assessments and follow-ups, and operates company vehicles safely. The position requires attention to documentation, HIPAA, personal protective equipment (PPE), and infection-control standards.

Requirements

High school diploma, an associate’s degree in a related field such as Healthcare Administration or Business Administration, or equivalent work experience.
Valid and unrestricted driver’s license.
One year of related work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Ability to learn new technologies and navigate multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service work.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.
Proficient computer skills, including Microsoft Office and healthcare systems.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Navigate EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Deliver and set up home medical equipment and educate patients as needed.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
Safely operate company vehicles for equipment delivery.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.