Spa Concierge

AccorHotel•Telluride, CO

13d•Onsite

About The Position

The Spa Concierge at Himmel Spa curates a seamless, personalized wellness experience for Owners and Guests in an alpine luxury setting. The role delivers attentive, professional service and supports a smooth visit through detailed booking assistance and behind-the-scenes preparation. The Spa Concierge shares knowledge of treatments, helps Guests select and book services, supports daily Spa operations, promotes premium spa products, assists Guests with amenities, and maintains the cleanliness and presentation of the facilities.

Requirements

Flexible schedule, including weekends, holidays, and evening shifts up to 8:00 PM.
Highly detail-oriented, with strong communication and organizational skills.
Exceptional interpersonal skills and a proactive, solutions-focused approach.
Reliable and self-motivated, with the ability to work independently with minimal supervision.
Guest-focused mindset and ability to remain professional, composed, and gracious.
Must be legally eligible to work in the United States; work visa sponsorship is unavailable.
Physical ability to stand and walk regularly throughout the shift; occasionally lift up to 20 lbs; frequently bend, kneel, push, and pull; and occasionally use stairs, ramps, and ladders.

Nice To Haves

Previous spa and/or luxury hospitality experience.
CPR and First Aid certification.

Responsibilities

Demonstrate expert knowledge of spa treatments and guide Owners and Guests in selecting and booking services.
Support daily Spa operations, including opening and closing procedures.
Recommend and sell premium spa products to curate the retail experience.
Assist Guests with spa amenities and help ensure their comfort and relaxation.
Maintain cleanliness and presentation across all spa facilities and report maintenance concerns.
Follow departmental, safety, and sanitation policies and procedures.

Benefits

Medical, dental, and vision coverage.
Short- and long-term disability insurance.
Life insurance, AD&D, and supplemental health coverages.
401(k).
Employee benefit card offering discounted rates at Accor properties worldwide.
Complimentary upgrades and extended stays.
Discounted stays across Fairmont and Raffles properties.
Special dining and wellness discounts.
Opportunities for learning and career growth within the property and across Accor’s global network.
Opportunity to participate in Corporate Social Responsibility initiatives.
Work-life balance and access to outdoor recreation near the lodge.