Spa Concierge

Woodhouse • San Antonio, TX

12d • $13 - $14

About The Position

As a Spa Concierge, you are the first and last impression for each guest who enters the spa and play a critical role in delivering an experience that exceeds expectations. You welcome guests, prepare them for services, support their comfort and relaxation, and help maintain smooth guest flow throughout the spa. You prepare beverages and coordinate with providers to ensure guests are comfortable and on schedule. You also support the spa manager and therapists, handle guest inquiries and appointments, collect payment, and promote services and retail products. The position reports directly to the Spa Director. It is non-exempt, pays $13.00–$14.00 per hour, and is eligible for a commission bonus structure and overtime pay in accordance with applicable laws. The schedule may include days, evenings, and weekends, and requires availability for some holidays.

Requirements

• Previous experience in spa, retail, hospitality, or customer service is preferred.
• Previous experience in a sales-focused environment.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Comfort interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort driving company sales goals and initiatives.
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.
• Must be able to work weekends and some holidays.
• Physical ability to stand for long periods and lift up to 50 pounds.

Nice To Haves

• Previous experience in spa, retail, hospitality, or customer service.

Responsibilities

• Welcome guests and prepare them for spa services, supporting their comfort, relaxation, and movement through the spa.
• Prepare beverages for guests before, during, between, and after services.
• Work with providers to ensure guests are comfortable and on schedule for treatments.
• Support the spa manager, therapists, and guests.
• Answer incoming calls, listen to guests’ needs, schedule appointments, recommend services, and collect payment.
• Partner with therapists to support guest retention and retail sales by scheduling guests’ next appointments at checkout and promoting recommended products.
• Explain the Woodhouse experience, including welcoming guests, introducing locker-room facilities and amenities, and helping provide a seamless visit.
• Educate guests about products and services to promote service and retail sales and awareness.
• Attend to guest preferences and personal details, such as favorite drinks, warm neck wraps, birthdays, and anniversaries.
• Comply with company policies and procedures and standards in the Team Member Handbook and Operations Manual.
• Perform other duties as assigned.

Benefits

• Safe Harbor 401(k) plan with up to 4% company match.
• Employee discount program for spa services at the four corporately owned Woodhouse Day Spas.
• Employee Assistance Program.
• Eligible for a commission bonus structure.
• Eligible for overtime pay in accordance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed