Spa Concierge

Fort Wayne • Fort Wayne, IN

5d

About The Position

The Spa Concierge is the first and last impression for guests and plays a critical role in delivering a welcoming, memorable spa experience. The position supports the spa manager, therapists, and guests; answers calls; schedules appointments; provides service recommendations; and collects payment. The concierge partners with therapists to encourage guest retention and retail sales by scheduling follow-up appointments and promoting recommended products. The role also includes introducing guests to the Woodhouse experience, locker room, and amenities, and remembering personal details that help make each visit special.

The Spa Concierge is expected to uphold Woodhouse brand standards and company policies, maintain regular and consistent attendance, work well with team members and managers, and interact professionally with guests. The role requires weekend and some holiday availability, including flexibility to work Sundays. Compensation is $25.00 per hour.

Requirements

• High school diploma or equivalent.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Ability to adapt and navigate change.
• Comfort interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort driving company sales goals and initiatives.
• English proficiency in reading, writing, and speaking.
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.
• Ability to stand and bend for extended periods.
• Ability to lift up to 45 pounds.

Nice To Haves

• Familiarity with Book4Time software.

Responsibilities

• Serve as a steward of the Woodhouse brand and standards.
• Support the spa manager, therapists, and guests.
• Provide guests with a friendly, inviting, and memorable experience.
• Answer incoming calls, understand guests’ needs, schedule appointments, provide service recommendations, and collect payment.
• Partner with therapists to increase guest retention and retail sales by scheduling guests’ next appointments and promoting recommended products.
• Educate guests about the Woodhouse experience, including the welcome, locker room, and amenities.
• Promote awareness and sales of services and retail products through guest education.
• Remember guest preferences and personal details to personalize their experience.
• Comply with company policies and procedures and maintain regular, consistent attendance.
• Work collaboratively with team members and managers and interact with guests.
• Work weekends and some holidays, with flexibility to work Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED