Spa Concierge

Woodhouse • Denver, CO

2d • $19 - $20

About The Position

The Spa Concierge is the first and last impression for guests and plays a central role in providing a memorable, comfortable spa experience. The position welcomes guests, prepares them for services, provides amenities and beverages, and helps maintain appropriate guest flow. The Spa Concierge works with service providers to keep guests comfortable and on schedule, supports the spa manager and therapists, and follows the standards in the Team Member Handbook, Operations Manual, and company policies.

The role also handles incoming calls, schedules appointments, recommends services, collects payment, and supports guest retention and retail sales by scheduling follow-up appointments and promoting recommended products. The position reports directly to the Spa Director. This is a non-exempt position with pay of $19.29–$20.00 per hour and eligibility for a commission bonus structure. The schedule may include days, evenings, and weekends, and availability for some holidays is required.

Requirements

• Ability to work weekends and some holidays.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Comfort interacting with guests in a spa setting.
• Comfort driving company sales goals and initiatives.
• Computer proficiency.
• Customer service and telephone reservation experience.
• Basic accounting skills for daily closing procedures.
• Ability to stand for long periods and lift up to 50 pounds.

Nice To Haves

• Previous experience in spa, retail, hospitality, or customer service.
• Previous experience in a sales-focused environment.
• Leadership experience in a similar role or front-office operations.

Responsibilities

• Welcome guests and help ensure a friendly, inviting, and memorable experience.
• Prepare guests for services and introduce them to the locker room and spa amenities.
• Provide guest amenities and prepare beverages before, during, between, and after services.
• Maintain appropriate guest flow and coordinate with providers to keep guests comfortable and on schedule.
• Answer incoming calls, listen to guests’ needs, schedule appointments, recommend services, and collect payment.
• Schedule guests’ next appointments during checkout and promote recommended products to support guest retention and retail sales.
• Educate guests about Woodhouse services, products, and the overall spa experience.
• Remember guest preferences and personal details that help personalize the experience.
• Support the spa manager, therapists, and guests.
• Comply with company policies and procedures and standards in the Team Member Handbook and Operations Manual.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance plans for full-time employees.
• Safe Harbor 401(k) plan with up to 4% company match.
• Employee discount program for spa services at corporately owned Woodhouse Day Spas.
• Employee Assistance Program.
• Hourly pay of $19.29–$20.00.
• Eligibility for a commission bonus structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed