Spa Concierge

Kalispel Tribe•Airway Heights, WA

About The Position

The Spa Concierge is the first point of contact for Spa guests and is responsible for creating a warm, welcoming experience from arrival through departure. The role schedules spa and salon services, checks guests in and out, answers questions about Spa services, products, and the Spa environment, and sells retail products. The concierge also coordinates with treatment providers about daily schedules and guest arrivals, maintains workstations, and supports Spa operations. This position has no supervisory responsibilities. It requires a high school diploma or GED and more than three years of retail experience in an upscale retail environment, such as a 3-diamond spa, cosmetic retailer, or boutique. The role may involve work outdoors and exposure to varying weather conditions, with regular guest, employee, and public interaction in a fast-paced environment. Occasional travel is required, including local travel between enterprise sites and limited out-of-state travel for business needs.

Requirements

High school diploma or GED.
More than three years of retail experience in an upscale retail environment, such as a 3-diamond spa, cosmetic retailer, or boutique.
Ability to provide excellent guest service, remain calm and courteous, and promote positive relations with people approaching the Spa reception area.
Ability to communicate pleasantly and clearly with proper grammar, and to type and write proficiently.
Proficiency in Microsoft programs and other computer software, including accurately requesting, inputting, and accessing data according to Spa specifications.
Ability to think clearly and quickly, maintain concentration, and make concise decisions.
Ability to prioritize, organize, follow up, and attend to detail.
Ability to multitask across front desk operations, operational issues, and staff needs.
Ability to work with minimal supervision.
Ability to perform basic mathematical computations.
Knowledge of Spa services and products.
Ability to obtain and maintain Mandatory Alcohol Server Training (MAST) certification and complete NQRC Alcohol Server Training.
Washington State Food Worker Card.
Hepatitis A and Hepatitis B vaccinations.
Ability to work nights, weekends, and holidays when required by business needs.
Valid driver’s license and insurability if operating a Tribal vehicle.
Ability to work varying schedules based on business needs and the cyclical nature of the spa industry.
Ability to lift and/or move objects weighing up to 20 pounds and stand up to eight hours per day.
Ability to perform duties involving frequent walking and occasional stairs or ramps, reaching, stooping, and sustained standing or sitting.
Ability to meet the role’s visual demands, including close vision, distance vision, color vision, and adjusting focus.
Subject to drug testing and potentially a background investigation.

Responsibilities

Greet each guest warmly and bid them farewell, using guest names.
Schedule spa and salon services for individuals and large groups using the spa reservations software system.
Accommodate guest requests promptly and courteously, and follow up to ensure completion.
Handle guest complaints positively and work to ensure guest satisfaction.
Promote and sell Spa products and services, including recommending and upselling services.
Operate the Spa point-of-sale process and handle cash and credit card transactions.
Ensure the accuracy of monies and keep the bank secure.
Maintain responsibility for assigned keys and their security.
Provide treatment providers with an accurate daily schedule throughout the shift.
Ensure treatment providers are aware when guests arrive.
Notify Spa management of maintenance needs and service recovery issues.
Set up workstations with necessary supplies and maintain cleanliness throughout the shift.
Dispense and serve wine.
Maintain consistent, regular attendance and work varying schedules to reflect business needs.
Comply with rules and regulations for safe and effective facility operations.
Complete the training process and attend required meetings and training sessions.