Security Hospitality/Concierge

Harvard Protection Services, LLC•New York, NY

About The Position

Harvard Protection Services is hiring a Security Hospitality/Concierge to provide professional, customer-focused security and life-safety services for people and property. The role supports a visible and welcoming security presence, helps customers and guests, monitors the assigned facility for suspicious or unsafe activity, and enforces facility policies and procedures. Duties may vary by assigned customer location. The position pays $20.00 per hour and is scheduled Monday through Friday, 11 a.m. to 7 p.m. Harvard Protection Services offers health and welfare benefits, dental and vision coverage, sick leave, vacation, and the opportunity to enroll in a 401(k).

Requirements

State- or municipality-mandated security officer licenses.
At least a high school diploma, GED, or equivalent.
Reliable means of communication and transportation.
A security guard license, or the ability to obtain one within an acceptable period.
Strong interpersonal communication skills and a friendly, professional demeanor.
Neat and professional appearance.
Computer skills and the ability to operate and manage security and communication devices effectively.
Ability to write routine correspondence, including log entries and incident reports.

Nice To Haves

Previous contract security, law enforcement, military, or customer service experience.

Responsibilities

Maintain a professional demeanor while assisting customers, employees, visitors, and guests.
Maintain a visible presence in the assigned facility or building.
Monitor the environment and detect suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic and the facility’s customers, tenants, visitors, and guests.
Greet customers, visitors, staff, tenants, and guests professionally.
Answer questions and assist guests and employees in a supportive, customer-focused manner.
Answer phones professionally.
Allow authorized persons to enter the property and monitor entrances and exits.
Learn and enforce facility or building policies and procedures within required limits.
Conduct required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to help prevent theft of company property and ensure property removal is authorized under customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems as required.
Prepare reports on accidents, incidents, and suspicious activity as directed.