Security Hospitality/Concierge

Harvard Protection Services, LLC•New York, NY

1d•$19 - $19

About The Position

Harvard Protection Services is hiring a Security Hospitality/Concierge to support its goal of providing high-quality security and life safety services. The role provides professional, customer-focused security and life safety services for the people and property being protected, as well as support for employees. Duties may vary depending on the customer location assigned. The position requires a professional, friendly demeanor while assisting customers, employees, visitors, tenants, and guests. The officer maintains a visible presence, monitors the environment for suspicious or unsafe activity, controls authorized access, conducts patrols, monitors alarms and systems as required, follows emergency procedures, and prepares reports as directed. Compensation is $19.00 per hour. The schedule requires open availability.

Requirements

State- or municipality-mandated security officer licenses.
High school diploma, GED, or equivalent.
Reliable means of communication and transportation.
Must hold a security guard license or be able to obtain one within an acceptable period.
Strong interpersonal communication skills and a friendly, professional demeanor.
Neat and professional appearance.
Computer skills and ability to effectively operate and manage security and communication devices.
Ability to write routine correspondence, log entries, and incident reports.

Nice To Haves

Previous contract security, law enforcement, military, or customer service experience.

Responsibilities

Maintain a professional demeanor while assisting customers, employees, visitors, and guests.
Maintain a visible presence in the assigned facility or building.
Monitor the environment and detect suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic and know the customers, tenants, visitors, and guests.
Professionally greet customers, visitors, staff, tenants, and guests.
Answer questions and assist guests and employees in a customer-focused, supportive manner.
Answer phones professionally.
Permit authorized persons to enter the property and monitor entrances and exits.
Learn facility or building policies and procedures and enforce them within required limits.
Perform required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to protect against theft of company property and ensure authorized property removal meets customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems as required.
Prepare reports on accidents, incidents, and suspicious activities as directed.
Write routine correspondence, including log entries and incident reports.