Hospitality & Concierge Associate

Life Time Inc.•Dayton, OH

About The Position

The Membership Concierge III delivers high-quality customer service to members and guests, promotes Life Time to prospective members, supports the buying experience, and contributes to club acquisition and retention goals. As a leader on the Concierge Team, this role shares expertise and models service-focused behaviors. The position builds value-based relationships that increase brand loyalty and support members in achieving their healthy way of life goals.

Requirements

High school graduation or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Complete Membership Sales Certification within 60 days of hire.
Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

Bachelor's degree in Hospitality or a related field.
Fitness industry knowledge.

Responsibilities

Facilitate check-in for members and guests entering the club.
Monitor, handle, and delegate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
Proactively build relationships with members and guests and create exceptional service experiences.
Assist members with account maintenance, requests, changes, and transactions, including payments for programs, services, and products.
Participate on the Certified Retention Team by discussing membership options with members requesting cancellation and facilitating the option that best suits them.
Resolve member questions and concerns through service recovery, using appropriate tools and resources to support customer satisfaction.
Customize the buying experience for prospective members by recommending amenities and programs aligned with their interests and needs.
Communicate with members and prospective members by email or phone in a manner aligned with the company brand.
Complete administrative duties, club paperwork, and cash drawer reconciliation.