AHC Hospitality Spa Concierge

AHC Hospitality•Grand Rapids, MI

3d•Onsite

About The Position

The Spa Concierge serves guests at the spa desk and reception area, providing efficient, courteous, professional service in accordance with JW Marriott and Amway Grand Plaza standards and procedures. The role includes welcoming and preparing guests for services, booking appointments, answering questions about products and services, processing guest payments, organizing inventory, and helping maintain spa cleanliness. The associate is expected to provide attentive guest care, maintain a well-organized work area, follow hotel policies and safety standards, and represent the hotel professionally. The schedule varies between first and second shifts, with weekend and holiday availability required. Typical hours are 8 a.m.–5 p.m. or 10 a.m.–7 p.m. A high school diploma or GED is required; related experience or training is preferred.

Requirements

High school diploma or GED.
Familiarity with each hotel's layout, products, services, amenities, and history.
Ability to follow established guidelines, procedures, and policies.
Professional conduct, a willingness to please guests, and the ability to work well with coworkers and supervisors.
Good attendance and punctuality.
Adherence to grooming and appearance standards.
Ability to work varying first- and second-shift schedules and be available on weekends and holidays.
Ability to stand, walk, and run regularly; handle or feel objects; frequently reach with hands and arms; and regularly talk or hear, taste, or smell.
Ability to occasionally sit, stoop, kneel, crouch, or crawl, and occasionally lift and/or move up to 50 pounds.
Close, distance, and peripheral vision.

Nice To Haves

Related experience and/or training.

Responsibilities

Greet guests warmly and enthusiastically, attend to their needs, and provide fast, courteous service.
Prepare standard statistical reports, such as help desk incident reports.
Learn and follow hotel policies, procedures, uniform standards, and other company policies.
Follow safety standards and report unsafe conditions.
Maintain an organized work area and help ensure guest satisfaction.
Conduct oneself professionally as a goodwill ambassador of the Amway Grand Plaza.
Open and/or close the work day.
Book appointments using Spa Booker.
Answer questions about products and services.
Greet and prepare guests for services.
Check guests out and take payments using Volante.
Organize inventory.
Help maintain the cleanliness of the spa.
Provide customer care services as required.
Perform other duties as assigned or requested by the manager.