Security Hospitality/Concierge - 39841

Harvard Protection Services, LLC•New York, NY

About The Position

Harvard Protection Services is hiring a Security Hospitality/Concierge to provide professional, customer-focused security and life safety services for people and property. The role supports a safe and secure environment while delivering attentive service to customers, employees, visitors, tenants, and guests. Duties may vary depending on the customer location assigned. The position requires a professional demeanor and appearance, strong interpersonal communication, and the ability to operate security and communication devices. The officer must be familiar with facility policies and procedures, monitor the environment and access points, conduct patrols, respond according to emergency procedures, and prepare routine correspondence and reports. The schedule requires open availability. Compensation is $20.00 per hour, with benefit opportunities including health and welfare, dental, vision, sick leave, vacation, and 401(k) enrollment.

Requirements

State- or municipality-mandated security officer licenses.
Minimum high school diploma, GED, or equivalent.
Reliable means of communication and transportation.
Must have a security guard license or be able to obtain one within an acceptable period.
Strong interpersonal communication skills and a friendly, professional demeanor.
Neat and professional appearance.
Computer skills and ability to effectively operate and manage security and communication devices.
Ability to write routine correspondence, including log entries and incident reports.

Nice To Haves

Previous contract security, law enforcement, military, or customer service experience is helpful.

Responsibilities

Maintain a professional demeanor while assisting customers, employees, visitors, and guests.
Maintain a visible presence in the assigned facility or building.
Monitor the environment and detect suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic and know customers, tenants, visitors, and guests.
Greet customers, visitors, staff, tenants, and guests professionally.
Answer questions and assist guests and employees in a customer-focused, supportive manner.
Answer phones professionally.
Permit authorized persons to enter the property and monitor entrances and exits.
Learn and enforce facility or building policies and procedures within required limits.
Conduct required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to protect against theft of company property and ensure removals are authorized under customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems as required.
Prepare reports on accidents, incidents, and suspicious activities as directed.
Write routine correspondence, including log entries and incident reports.