Hospitality Concierge/Butler

Monarch Communities•Princeton, NJ

2h•$21 - $23

About The Position

The Butler ensures residents’ comfort during admission and throughout their transition to the community by providing personal attention and exceptional customer service. The role serves as a liaison between residents and departments, helping residents feel welcomed, supported, and cared for. As an active member of the Life Enrichment team, the Butler assists with programs, outings, special events, and resident engagement, as well as dining services, room service, and other community needs. The position follows an “Anything, Anytime” service philosophy and provides flexible, hands-on support wherever needed to create an exceptional resident experience. The Butler reports directly to the Life Enrichment Director. This is an hourly, non-exempt, regular part-time position scheduled for at least 22.5 and fewer than 30 hours per week. The listed compensation is $21–$23 per hour.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Genuine interest in working with older adults.
Ability to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell as required by the job.
Ability to lift or carry up to 50 pounds and use proper body mechanics.

Nice To Haves

At least two years of experience in health care, hospitality, customer service, resident care, social work, recreation, or a human services field is preferred.

Responsibilities

Meet with managers daily to discuss new admissions, concerns, and changes.
Review residents’ rooms before admission to ensure they are clean and in acceptable move-in condition.
Contact housekeeping, laundry, maintenance, or other appropriate departments to address resident needs and concerns.
Greet and escort new residents to their apartments, orient them to the community and building, and introduce team members.
Review residents’ concerns and needs daily and follow up to ensure requests are met.
Perform quality checks to ensure residents enjoy their meals.
Perform light-duty maintenance when needed, such as changing light bulbs and checking cable boxes.
Review and organize resident requests and plan responsibilities for the following day.
Act as a liaison between residents and departments to meet residents’ overall needs.
Support residents during their adjustment period, help make their new home comfortable, and encourage use of programs and services.
Address issues and difficulties as they arise and seek guidance from a manager when needed.
Maintain ongoing communication with residents, families, and team members, ensuring effective communication and follow-up.
Review menus and collect meal choices for the following day for the Room Service program.
Collect room-service selections from the culinary department and deliver them to residents’ rooms as requested.
Collect lunch and dinner dining-room orders, pick up food from Culinary, serve meals, and break down the dining room afterward.
Manage magazine subscriptions and distribute daily newspapers as needed.
Coordinate daily cocktail hour with the culinary team and serve before dinner.
Call residents daily to ensure their culinary needs are met.
Assist with community tours during marketing visits.
Coordinate trips with the Life Enrichment department and perform some driving duties.
Distribute the Life Enrichment newsletter and calendar of events to rooms and review them with residents.
Review common areas for housekeeping needs and complete cleaning as needed.
Keep pantries, common areas, hallways, living rooms, and dining rooms tidy, clean, and organized.
Work with the hostess and communicate daily about memory care neighborhood operations and resident needs.
Protect resident rights and help maintain an atmosphere that supports residents’ privacy, dignity, well-being, safety, and security.
Complete in-service training requirements and meet attendance, uniform, dress-code, and personal-hygiene standards.
Perform other duties as directed by the supervisor.