Concierge
Solista Salem by Cogir • Salem, OR5d
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Concierge Part Time
Solista Salem by Cogir•Salem, OR
About The Position
The Concierge is an important part of the community’s brand and serves as the first point of contact for residents, families, visitors, and guests. The role provides front desk coverage and exceptional customer service by being consistently pleasant and helpful and creating a welcoming, supportive environment. The Concierge helps create a positive experience in the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
Requirements
- High school diploma or equivalent.
- At least 6–12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
- Working knowledge of computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasked, and organized.
- Excellent communication skills.
- Availability to work flexible shifts, including weekends and holidays.
- Ability to maintain confidentiality and adhere to ethical standards.
Responsibilities
- Answer a multi-line telephone and direct calls and inquiries as needed.
- Greet families, residents, guests, and vendors.
- Maintain outside visitor logs and monitor access to the community.
- Assist residents with scheduling transportation, activities, or appointments.
- Support management with administrative tasks, including data entry, scheduling, or light clerical work.
- Order office supplies.
- Address resident concerns or questions and escalate issues to management when necessary.
- Complete work order requests.
Benefits
- Competitive wages.
- Training and growth opportunities.
- Early access to paycheck.
- Free meals at work.
- Employee Referral Program.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
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