2027 Camp Concierge

Under Canvas•Dalton, NH

5d•$14 - $16

About The Position

The Camp Concierge is often the first point of contact for guests on site and helps set the tone for their stay. The role engages with guests from arrival through departure, helping them relax and enjoy the outdoors with family, friends, and nature. Guests include groups, families, and individuals of varying ages, interests, and comfort levels in outdoor settings. This is a seasonal, hourly position. The Camp Concierge welcomes and checks in guests, introduces them to camp amenities and activities, and may assist with checkout. The role also helps guests get transportation to their tents and learn about camp services, including food and beverage offerings. Success requires resourcefulness in unpredictable situations, a positive and attentive approach to guest needs, clear communication, problem-solving, and professional collaboration with coworkers.

Requirements

Ability to lift a minimum of 45 pounds independently.
Ability to walk, stand, bend, twist, lift, and maneuver extensively in an outdoor environment on uneven surfaces.
Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
Wear and work in personal protective equipment when applicable.
Satisfactory completion of a background check and/or motor vehicle records check, if requested.

Nice To Haves

High school diploma or GED.
Experience with and/or ability to use POS and reservations systems.
Customer focus and a friendly manner.
Solutions-oriented approach and attention to detail.
Communication skills.
Teamwork.

Responsibilities

Maintain composure, take action, and find solutions in unpredictable situations, including weather, diverse guest needs, or incidents on the property.
Welcome and check in guests at the reception desk, showcase amenities and activities, and assist with checkout upon departure.
Communicate clearly, accurately, completely, and in a timely manner.
Learn about and share knowledge of local culture, activities, and adventure activities.
Problem-solve independently or in collaboration with the team and/or supervisor.
Seek opportunities to ensure guests have everything they need.
Create a warm welcome for guests and visitors through a love of the outdoors and high standards of customer service.
Take guests from reception to their tents, provide transportation assistance, and give tours showcasing camp amenities, activities, and food and beverage services.
Listen to guests, anticipate their needs, and respond in a timely manner throughout their stay.
Interact professionally with guests and coworkers.
Support teammates and step in to help others.
Work efficiently to meet deadlines while maintaining high standards.
Perform other duties as assigned.