3rd Shift Concierge

RL Communities•Morrisville, NC

5d•$16 - $18•Onsite

About The Position

The 3rd Shift Concierge helps keep the senior living community secure, clean, and running smoothly overnight. The role requires staying alert throughout the shift, responding promptly to emergencies, completing cleaning and operational tasks, and preparing shared spaces for the day ahead. The Concierge also welcomes and assists residents, families, and guests; provides courteous valet service; and supports administrative and community activities. The schedule is Thursday through Monday, 11:00 p.m. to 7:30 a.m. Applicants must be at least 21 years old, have a valid driver’s license and clean driving record, and be able to valet park vehicles safely. A high school diploma or GED, customer service experience, intermediate Microsoft Office proficiency, effective English communication, and the ability to obtain required food handler permits within two weeks of hire are also specified. The role must meet local alcohol service requirements. Resort Lifestyle Communities describes itself as a fast-growing, family-owned company with more than 60 communities nationwide. Full-time employees are offered competitive compensation and benefits, access to earned pay, a benefit stipend, paid time off, and a 401(k) with employer match.

Requirements

At least 21 years old.
Valid driver’s license and clean driving record; able to valet park vehicles safely.
Able to work Thursday through Monday, 11:00 p.m. to 7:30 a.m., and remain present and alert for the entire shift.
High school diploma or equivalent (GED).
Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
Previous customer service experience.
Professional appearance and excellent communication and interpersonal skills.
Adaptable and flexible with shifting priorities, and willing to assist in various areas.
Team-oriented, proactive, attentive to detail, and reliable in completing tasks accurately and on time.
Intermediate proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to communicate effectively in English with residents, guests, and staff.
Meet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Nice To Haves

Knowledge of the local community.

Responsibilities

Maintain cleanliness throughout the community, including cleaning floors and shared spaces; operating the floor scrubber; maintaining the indoor pond; refreshing restrooms and the bistro; sanitizing high-touch surfaces; rolling silverware; emptying waste baskets; dusting; replenishing ice; cleaning coffee and ice cream machines; caring for the salad bar; and keeping furnishings and shared areas tidy, stocked, and ready for the day.
Respond calmly and promptly to emergencies, monitor resident call systems, and coordinate with emergency responders as needed.
Monitor building systems, including fire alarms; follow emergency protocols; and guide residents during fires or severe weather.
Provide administrative support by taking room-service requests, selling meal tickets, distributing menus, completing porch drops, scheduling transportation, and maintaining organized records.
Walk the community, proactively notice and report concerns, assist with event setup, and provide responsible alcohol service during gatherings.
Greet residents, families, and guests; answer calls professionally; anticipate needs; and provide courteous valet services to residents and visitors.
Introduce yourself to new residents when you see them.

Benefits

Competitive compensation and benefits.
Access to pay at any time.
$341 benefit stipend per pay period to apply toward health, dental, and vision coverage; life insurance; short- and long-term disability; HSA, FSA, and LSA; accident and hospital indemnity; and legal and identity theft protection.
Paid Time Off.
401(k) with employer match.

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