Concierge - Night Shift

Weidner Apartment Homes•Seattle, WA

12d•$24 - $26•Onsite

About The Position

The Concierge welcomes residents, prospective residents, associates, and vendors to the community and helps create positive, lasting impressions. This role provides attentive customer service, shares knowledge about the community, supports resident events and activities, assists with leasing and resident retention, and helps keep the leasing office, apartments, common areas, and amenities presentable. The Concierge must be organized, detail oriented, dependable, and able to work effectively both independently and as part of a team.

Requirements

Prior customer service experience.
Ability to work in a fast-paced environment and demonstrate motivation to learn and contribute daily.
Ability to manage multiple tasks at once.
Ability to give clear, professional directions in person, by phone, email, and text.
Willingness and ability to learn new software programs.
Ability to follow company policies and procedures, Fair Housing requirements, and applicable local, state or provincial, and federal laws.
Prompt and regular attendance, and willingness to wear the company dress code or uniform and maintain a professional appearance.
Ability to work effectively and cooperatively both in a team environment and independently.
Working knowledge of English; detail oriented and well organized.
Access to a personal vehicle and/or reliable transportation at all times.

Nice To Haves

Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
Experience with Yardi and Paycom.

Responsibilities

Interact positively with residents and prospective residents, establish friendly rapport, welcome them to the community, and direct them to the assistance they need.
Maintain in-depth knowledge of the community, its residents, and competitor properties.
Plan, organize, and execute virtual and in-person resident events and activities.
Promote resident participation in events and activities through multiple forms of communication.
Respond promptly to resident and prospective resident calls and emails.
Answer incoming calls, convert calls into walk-in traffic, and schedule viewing appointments.
Tour prospective residents with energy and enthusiasm when necessary.
Walk the marketing tour path and open target viewing apartments, rent-ready apartments, model homes, and community amenities.
Maintain and follow up on communications in the traffic queue, including emails and phone calls, when necessary.
Ensure market-ready apartments, common areas, and amenities are clean and maintained to company quality standards.
Foster and develop community partnerships.
Accept incoming packages, including mail and floral deliveries, and deliver them promptly to residents.
Assist with or manage amenity scheduling.
Help distribute resident correspondence and notices while protecting confidential and sensitive information.
Accompany vendors to vacant or occupied units as needed.
Assist with lease renewals in a timely manner and promote resident retention.
Keep the leasing office clean, orderly, and professionally presentable.
Complete tasks safely and efficiently and follow company policies, procedures, and applicable Fair Housing and other laws.
Maintain prompt, regular attendance and comply with the company dress code and professional appearance standards.
Work outside normal scheduled hours as needed and be available for assignment to other company properties as needed.

Benefits

Medical, dental, and vision insurance for eligible on-site employees.
Employer-paid basic life insurance.
Employee Assistance Program providing confidential personal, financial, and legal support, including up to three sessions at no cost.
401(k) retirement plan with company matching up to 4% of eligible income.
Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses, depending on position and community performance.
Vacation accrual with no usage waiting period once accrued.
Sick time accrual, with eligibility to use accrued time after 60 days of employment.
Nine company-designated paid holidays annually.
Employee apartment discount at Weidner communities, subject to availability and community guidelines.
Company-provided maintenance uniforms.
Continuing education reimbursement after one year of employment, up to $2,500 per year for approved courses or certifications.
Opportunities for professional growth and advancement.