Concierge - Afternoon and Night Shift

Life Care Services • Ann Arbor, MI

10d

About The Position

Clarendale Ann Arbor is recruiting a hospitality-focused Concierge who serves as the first point of contact for people visiting the community. The role meets and greets residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner. The Concierge provides telephone coverage, helps resolve concerns, handles deliveries, prepares maintenance work orders, and assists the Business Office Manager with projects and assignments.

All employees are expected to follow the LCS Hospitality Promises in their interactions with residents, coworkers, and guests. These include greeting people warmly, treating everyone with courtesy and respect, anticipating needs, listening and responding promptly, being accountable, valuing differences, maintaining professionalism in conduct and appearance, and paying attention to detail.

Requirements

• High school diploma or GED required.
• Familiarity with Microsoft Office Suite products.
• Excellent telephone communication skills.

Responsibilities

• Meet and greet residents, guests, prospective employees, suppliers, vendors, and outside service providers warmly and professionally.
• Provide ongoing telephone coverage.
• Resolve issues raised by residents, guests, vendors, and suppliers while meeting organizational objectives and ensuring people feel appropriately served; prevent difficult situations from escalating.
• Accept delivery packages, record receipt in a log book, and notify the recipient resident.
• Prepare maintenance work orders requested by residents and staff.
• Assist the Business Office Manager with projects and assignments.
• Practice the LCS Hospitality Promises in interactions with residents, fellow employees, and guests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED