Concierge - Afternoon and Night Shift

Life Care Services • Ann Arbor, MI

9d

About The Position

Clarendale Ann Arbor is seeking a hospitality-focused Concierge to serve as the first point of contact for residents, guests, prospective employees, suppliers, vendors, and outside service providers. The Concierge provides a warm and professional welcome and helps address issues while balancing organizational objectives with individuals’ needs. The role also supports daily community operations through telephone coverage, package handling, maintenance work orders, and assistance with projects assigned by the Business Office Manager.

All employees are expected to practice the LCS Hospitality Promises in their interactions with residents, coworkers, and guests. These include greeting people warmly, treating everyone with courteous respect, anticipating needs, responding enthusiastically and promptly, holding oneself and others accountable, making people feel important, valuing differences, asking whether anything else can be done, maintaining professionalism in conduct and appearance, and paying attention to detail.

Requirements

• High school diploma or GED.
• Familiarity with Microsoft Office Suite products.
• Excellent telephone communication skills.
• Professional conduct and appearance.

Nice To Haves

• Enthusiasm, compassion, and a passion for hospitality and senior engagement.

Responsibilities

• Meet and greet residents, guests, prospective employees, suppliers, vendors, and outside service providers warmly and professionally.
• Provide ongoing telephone coverage.
• Address issues raised by residents, guests, vendors, and suppliers in a way that meets organizational objectives and helps individuals feel appropriately served.
• Prevent difficult situations from escalating.
• Accept delivery packages, record receipt in a log book, and notify the recipient resident.
• Prepare maintenance work orders requested by residents and staff.
• Assist the Business Office Manager with projects and assignments.
• Practice the LCS Hospitality Promises in interactions with residents, fellow employees, and guests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED