Concierge

The Claiborne at West Lake • Augusta, GA

5d

About The Position

Claiborne Senior Living is hiring a Concierge to serve as the welcoming face of its senior living community. The Concierge creates a warm, professional, and responsive front desk experience for residents, families, guests, and team members. The role calls for someone who takes ownership of first impressions, acts with integrity, remains focused in a dynamic environment, and values workplace culture.

The Concierge is central to hospitality in the community, building relationships with residents and families and contributing to resident satisfaction and daily operations while working in a supportive environment that values professionalism and teamwork.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Professional presence and a positive attitude.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office and ability to learn new systems.
• Flexibility to work weekends and holidays as needed.

Nice To Haves

• Customer service experience in healthcare, hospitality, or senior living is preferred.

Responsibilities

• Greet residents, guests, and visitors with warmth and professionalism.
• Answer and direct phone calls efficiently and courteously.
• Manage the front desk and maintain an organized, welcoming workspace.
• Coordinate transportation requests for residents.
• Assist with event coordination and community activities as needed.
• Respond to resident inquiries and concerns promptly and professionally.
• Maintain knowledge of community services, amenities, and policies.
• Manage packages and deliveries.
• Support leadership with administrative tasks as assigned.

Benefits

• Double-time pay on major holidays.
• Free employee meals.
• Employee referral bonus of up to $1,000, with no limit.
• Full-time benefits include medical, dental, and vision insurance, PTO, life insurance, disability insurance, and EAP.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED