Luxury Weekend Concierge (Sat-Sun 4pm-12am)

Comstock•Reston, VA

1d•$19 - $22

About The Position

The Luxury Weekend Concierge serves as a hospitality ambassador for residents, delivering exceptional customer service and personalized assistance. The role includes greeting residents, guests, and prospects; responding to questions and complaints; managing building access and incoming calls; coordinating amenity and loading reservations; and keeping the reception area and building presentable. The position is scheduled for Saturday and Sunday, 4 p.m. to midnight, and requires weekend and holiday availability, with flexibility to pick up additional shifts as needed.

Requirements

High school diploma or equivalent (GED).
Strong customer service background.
Must be able to work weekends and holidays; flexibility to pick up additional shifts as needed.
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
Outgoing personality and ability to relate to a diverse group of people.
Self-motivated and high energy.
Strong problem-solving skills and sense of urgency.
Highly credible and trustworthy, with a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented.
Willingness to continuously learn and develop.
Exceptional oral and written communication skills.
Ability to work well on a team and establish good working relationships.
Ability to multitask and prioritize tasks with strong attention to detail.
Self-directed and able to work independently with minimal supervision.

Nice To Haves

One year of concierge or high-end customer service experience is preferred.

Responsibilities

Provide Class “A” customer service, build rapport with tenants, and go above and beyond when possible.
Meet and greet tenants, guests, prospects, and other visitors.
Keep the reception area tidy and presentable, with necessary stationery and materials available.
Respond to tenant questions and complaints in a timely manner.
Ensure only authorized individuals enter the building.
Manage incoming phone calls and direct them to the appropriate destination.
Coordinate reservations for amenity space, loading elevators, and the loading dock.
Complete daily building walks to identify maintenance items, reorganize furniture or décor, and clean up as needed.
Work scheduled shifts.
Perform other duties as needed.