Residential Coordinator (Sat-Sun, 8am-4pm)

Shelter House•Fairfax, VA

5d•$20

About The Position

The Residential Coordinator provides awake coverage and supervision for a domestic violence shelter, serving as the lead staff member on shift and first point of contact for client needs. The role supports crisis intervention, facility operations, front-desk coverage, and a safe and positive living environment for residents. The coordinator is responsible for client safety and Shelter House property, maintains confidentiality, supports clients’ service plans, and ensures shift documentation and handoffs are completed in accordance with agency practices. The position is part-time, scheduled Saturday and Sunday from 8:00 a.m. to 4:00 p.m.; shift times cannot be changed. The role is based in Northern Virginia and reports to the Assistant Director of Operations.

Requirements

High school diploma or GED.
At least 2 years of experience in human services.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Annual TB test required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

Bachelor’s degree in human services or a related field.
Experience working in programs serving victims of domestic violence.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients.
Monitor calls and inquiries while maintaining confidentiality.
Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments.
Document client interactions and significant shelter events in the daily log.
Work with case managers to support clients’ service plans and communicate about client progress.
Accompany clients to court and other appointments in support of their goals.
Complete shift exchanges and report daily activities to incoming or outgoing staff.
Complete shelter log documentation in accordance with agency best practices.
Assess and provide for clients’ basic needs during the shift, including distributing household items and toiletries.
Maintain client dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for clients in imminent danger seeking shelter.
Assist with medication delivery and security.
Participate in staff meetings and training as directed by the supervisor.
Ensure compliance with agency policies and best practices.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Model Shelter House’s iCARE values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties as assigned.