Residential Coordinator (Sat-Sun, 8am-4pm)

Shelter House•Fairfax, VA

3d•Onsite

About The Position

The Residential Coordinator provides awake coverage and supervision at a domestic violence shelter and serves as the lead staff member on shift and the first point of contact for client needs. The role supports crisis intervention, shelter facilities management, safe and efficient front-desk operations, and a positive living environment while helping protect residents and Shelter House property. The position is part-time and scheduled Saturday and Sunday from 8:00 a.m. to 4:00 p.m.; shift times cannot be changed. It is based in Northern Virginia and reports to the Assistant Director of Operations.

Requirements

High school diploma or GED.
At least 2 years of experience in human services.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Annual TB test.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

Bachelor's degree in human services or a related field.
Experience working in programs serving victims of domestic violence.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the safe functioning of the shelter and maintain a safe environment for clients.
Monitor calls and inquiries while maintaining confidentiality.
Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments.
Update the daily log with client interactions and significant shelter events.
Work with case managers to support client service plans and communicate about client progress.
Accompany clients to court and other appointments to support their goals.
Complete shift exchanges with incoming and outgoing staff and report on the day's activities.
Complete shelter log documentation in compliance with agency best practices.
Evaluate and provide for clients' basic needs while on shift, including distributing household items and toiletries.
Maintain clients' dignity and confidentiality during service delivery.
Maintain knowledge of and administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for clients in imminent danger seeking shelter.
Assist with medication delivery and security.
Participate in staff meetings and training as directed by the supervisor.
Comply with agency policies and best practices.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
Model Shelter House's iCARE values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties as assigned.