Residential Coordinator (Mon-Fri, 8am-4pm)

Shelter House•Fairfax, VA

1d•Onsite

About The Position

The Residential Coordinator provides awake coverage and supervision for a large Fairfax County emergency shelter serving households with minor children. The facility is an 85-unit hotel with 344 beds. The coordinator is the first point of contact for client needs and support and is responsible for crisis intervention, facilities management, safe and efficient front desk operations, and maintaining a positive living environment. The role helps protect shelter residents and Shelter House property while supporting the day-to-day operation of the shelter. The position is based at Fair Ridge Family Shelter in Fairfax, Virginia, and reports to the Assistant Director of Operations. The schedule is Monday through Friday, 8 a.m. to 4 p.m.; the shift cannot be changed. The position is non-exempt and pays $20 per hour.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Proficiency with Google Suite applications, including email, calendar, Drive, and Docs.
Proficiency with Microsoft products.
Annual TB test required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Must report to work as scheduled in emergency conditions, including inclement weather and highway congestion.

Nice To Haves

Bachelor’s degree in human services or a related field.
One year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the safe functioning of the shelter and maintain a safe environment for clients.
Monitor visitor check-ins, front desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building grounds.
Update the daily log with client interactions and other significant shelter events.
Work with case managers to support and reinforce client service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on daily activities.
Complete shelter log documentation in accordance with agency best practices.
Assess and provide for clients’ basic needs while on shift, including distributing household items and toiletries.
Perform residential cleaning, light touch-ups, and washing of shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Conduct weekly unit inspections.
Protect client dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for families seeking after-hours One-Night-Only shelter.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Comply with agency policies and best practices.
Use Google Suite and Microsoft products in day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.