Residential Coordinator (Mon-Fri, 12am-8am)
About The Position
The Residential Coordinator provides awake, 24-hour shelter coverage and supervision at Fair Ridge Family Shelter, an 85-unit hotel facility with 344 beds serving households with minor children. This position is a first point of contact for residents and is responsible for crisis intervention, facilities management, front-desk operations, and maintaining a safe and positive living environment. The coordinator supports residents’ basic needs, works with case managers, completes documentation and inspections, and helps ensure the safety of residents and Shelter House property. The position works Monday through Friday from 12 a.m. to 8 a.m.; the shift cannot be changed. The coordinator reports to the Assistant Director of Operations.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
- Ability to build strong working relationships with clients and team members.
- Strong verbal and written communication skills.
- Willingness to work evenings and weekends when needed.
- Ability to sit or stand for long periods.
- Ability to lift items weighing 10–20 pounds.
- Annual TB test is required.
Nice To Haves
- Bachelor's degree in human services or a related field.
- 1 year of customer service experience.
- Experience working in programs serving homeless families.
- Experience working in a residential environment.
- Current CPR/First Aid certification.
Responsibilities
- Ensure the shelter functions safely and maintain a safe environment for clients.
- Monitor visitor check-in, front-desk calls, and inquiries.
- Conduct rounds and monitor the inside and outside of the building and grounds.
- Update the daily log by documenting client interactions and significant shelter events.
- Work with case managers to support and reinforce client service plans and communicate about client progress.
- Complete shift exchanges with incoming and outgoing staff and report on the day's activities.
- Complete shelter log documentation in accordance with agency best practices.
- Assess and provide for shelter clients' basic needs while on shift, including distributing household items and toiletries.
- Perform residential cleaning, light touch-ups, and washing of shelter linens.
- Organize and restock household supplies, toiletries, linens, towels, and donations.
- Conduct weekly unit inspections.
- Protect clients' dignity and confidentiality during service delivery.
- Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
- Conduct assessments and intakes for One-Night-Only families seeking shelter after hours.
- Accept donations and support shelter volunteer programs and events.
- Participate in staff meetings and training as directed.
- Ensure compliance with agency policies and best practices.
- Use Google Suite applications and Microsoft products in day-to-day work.
- Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
- Exemplify Shelter House's iCARE values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
- Perform other duties deemed necessary to support the program and agency.
Benefits
- Medical, dental, and vision insurance.
- 401(k) contributions with a 4% employer match.
- 13 paid holidays and 2 floating holidays.
- Opportunity to take your birthday off.
- Two semi-annual team-building events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
