Residential Coordinator (Mon-Fri, 12am-8am)

Shelter House•Fairfax, VA

1d•$20•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision at a large Fairfax County emergency shelter serving households with minor children. The facility is an 85-unit hotel with 344 beds. The coordinator is the first point of contact for client needs and support, and helps ensure crisis response, facilities management, safe and efficient front desk operations, and a positive living environment. The role is responsible for the safety of shelter residents and Shelter House property. The position is based at the Fair Ridge Family Shelter in Fairfax, Virginia, and reports to the Assistant Director of Operations. The scheduled shift is Monday through Friday, 12 a.m. to 8 a.m., and cannot be changed. The pay rate is $20 per hour. The role is non-exempt.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Annual TB test required.

Nice To Haves

Bachelor’s degree in human services or a related field.
At least 1 year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure safe shelter operations and maintain a safe environment for clients.
Monitor visitor check-in, front desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building and grounds.
Document client interactions and significant shelter events in the daily log.
Work with case managers to support and reinforce client service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report daily activities.
Complete shelter log documentation in accordance with agency best practices.
Assess and provide for clients’ basic needs during the shift, including distributing household items and toiletries.
Perform residential cleaning, light touch-ups, and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform weekly unit inspections.
Maintain client dignity and confidentiality during service delivery.
Maintain knowledge and ability to administer emergency procedures, including building evacuations, health emergencies, and safety management.
Conduct assessments and intakes for One-Night-Only families seeking shelter after hours.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Suite and Microsoft products for day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
Exemplify Shelter House’s iCARE values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.