Residential Coordinator (Mon-Fri, 8am-4pm)

Shelter House•Fairfax, VA

3h•$20•Onsite

About The Position

The Residential Coordinator provides essential awake coverage and supervision at a 24-hour Fairfax County emergency shelter serving households with minor children. The facility is an 85-unit hotel with 344 beds. The coordinator is a first point of contact for client needs and support and is responsible for crisis intervention, facilities management, safe and efficient front desk operations, and maintaining a positive living environment. The role helps ensure the safety of shelter residents and Shelter House property. The position is based at Fair Ridge Family Shelter in Fairfax, Virginia, and reports to the Assistant Director of Operations. The specified schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m.; the posting states that the shift cannot be changed. The pay rate is $20 per hour. Shelter House is an organization of over 200 employees committed to preventing and ending homelessness and domestic violence, guided by its iC.A.R.E. values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Annual TB test is required.

Nice To Haves

Bachelor’s degree in human services or a related field.
One year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients.
Monitor visitor check-in, front desk calls, and inquiries.
Conduct rounds and monitor the interior and exterior grounds.
Update the daily log by documenting client interactions and other significant shelter events.
Work with case managers to support and reinforce clients’ service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on the day’s activities.
Complete shelter log documentation in accordance with agency best practices.
Assess and provide for clients’ basic needs while on shift; distribute household items, toiletries, and other items as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform weekly unit inspections.
Maintain clients’ dignity and confidentiality during service delivery.
Maintain knowledge and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for families seeking after-hours, one-night-only shelter.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Suite applications, including email, calendar, Drive, and Docs, in day-to-day work.
Use Microsoft products in day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
Model Shelter House’s iC.A.R.E. values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties necessary to support the program and agency.