Security Concierge Mon-Fri 8am-4pm

Comstock•McLean, VA

23h

About The Position

The Security Officer: Concierge manages the daily operation of the front desk in an office-building lobby. The role helps ensure the facility operates in accordance with company policies and client expectations while delivering service to guests, tenants, vendors, clients, customers, and visitors. The position oversees facility opening, daily management, and closing; supports facility safety and security; handles escalated customer concerns and incidents; and uses software applications to record and track work. The role supports Comstock’s mission by promoting customer satisfaction, professionalism, collaboration, and respect. The position is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. Flexibility to work after hours and weekends, as needed, and to work through paid lunches consistently is also required unless advance arrangements are made under division or department policies. The Virginia compensation range is $19 to $20.50 per hour. The employee may also be eligible for a discretionary annual incentive program, subject to its rules and individual and organizational performance.

Requirements

High school diploma.
At least 2 years of experience in a customer-service-related job.
Valid driver’s license without major violations.
Virginia state certification as an unarmed security professional (VA Unarmed Security Officer/Courier, also known as DCJS), or ability to obtain certification within 60 days of the start or transfer date.
Flexibility to work after hours and weekends as needed.
Flexibility to work through paid lunches consistently unless advance arrangements are made in accordance with division or department policies.
Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
Strong sense of urgency, problem-solving, time-management, and communication skills.
High credibility, trustworthiness, and integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach.
Willingness to continuously learn and develop.
Strong oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
Self-directed ability to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work in variable temperature conditions, including extreme heat or cold; variable noise levels; indoors and outdoors; and around fumes, hazards, dust, mite hazards, chemicals, and bio-hazards.

Responsibilities

Manage access control for guests, tenants, and vendors.
Provide elevator and door assistance to guests.
Provide customer service and assistance to clients, customers, and visitors.
Prepare daily activity, access control, and incident reports.
Observe and report safety concerns.
Patrol common areas.
Oversee day-to-day facility opening, management, and closing activities.
Support facility safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
Resolve customer concerns escalated by front-line associates.
Complete incident forms and conduct incident investigations as directed by the Senior Operations Manager and/or Corporate Office.
Use required software applications to record and track work.
Perform other duties as assigned.