Service Coordinator-Residential Waiver Department- Mon.-Fri. 8am-4pm Strong computer skills required

Independent Living Services•Conway, AR

13d

About The Position

The Service Coordinator works under the direct supervision of the Program Director and performs general office duties for the Residential Waiver Department. The role acts as an office receptionist by greeting and directing visitors, screening calls, and providing general information and assistance to Waiver Support Managers, Assistant Program Directors, the Program Director, and the Executive Director. The position uses computer programs including Windows, Excel, Word, Access, and web-based software, and works in a shared office space. Other related responsibilities may be assigned. The coordinator is expected to know ILS policies and procedures, including business- and program-related procedures, agency services and support systems, and relevant DDS policies. The role requires general knowledge of services for people with developmental disabilities. The employee is expected to support the organization as a whole and cooperate with its programs and related corporations.

Requirements

Strong computer skills.
Must have a smartphone or tablet with internet access and location capabilities.
Knowledge of ILS policies and procedures, agency services, and support systems.
General knowledge of services for people with developmental disabilities.
Knowledge of DDS policies.
Maintain strict confidentiality and comply with state and federal documentation requirements.

Responsibilities

Greet and direct visitors, screen calls, and provide general information and assistance to staff.
Perform general office duties and use computer programs, including Windows, Excel, Word, Access, and web-based software.
Focus on the people being served and approach the work with flexibility, creativity, and commitment.
Respect the values of people receiving support and facilitate their expression of choices.
Advocate when an individual's preferences, needs, or talents are neglected or overlooked.
Encourage individuals' growth and autonomy while remaining attentive to reducing risks of harm.
Build respectful relationships based on mutual trust while maintaining professional boundaries.
Help individuals understand and express their rights and responsibilities.
Maintain professional competency through continued learning and active participation in staff meetings and trainings.
Take responsibility and accountability for actions and decisions, model valued behavior, and practice responsible work habits, including punctuality.
Complete documentation needed for compliance with state and federal regulations, which may include training, personnel, and time records, and incident reports.
Maintain strict confidentiality of consumer information and facility operations.