Security Concierge Mon-Fri 8am-4pm

Comstock • McLean, VA

4d • $19 - $21

About The Position

The Security Concierge manages the front desk in an office building lobby and helps ensure the facility operates in accordance with company policies and client expectations. The role provides security, safety oversight, and customer service to guests, tenants, vendors, clients, customers, and visitors. The position also oversees the day-to-day opening, management, and closing of the facility, handles escalated customer concerns, and completes reporting and incident-related duties. Team members are expected to support Comstock’s mission by demonstrating a commitment to customer satisfaction, professionalism, collaboration, and respect.

Requirements

• High school diploma.
• At least 2 years of experience in a customer-service-related job.
• Valid driver’s license without major violations.
• Flexibility to work after hours and weekends as needed.
• Flexibility to work through lunches (paid) on a consistent basis unless advance arrangements are made in accordance with division/department policies.
• Must be a certified security professional (Virginia Unarmed Security Officer/Courier, also known as DCJS) by the state of Virginia, or obtain certification within 60 days of the start/transfer date.
• Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
• Strong sense of urgency.
• Strong problem-solving, time-management, and communication skills.
• High credibility and trustworthiness, with a high degree of integrity.
• Ability to hold oneself and others accountable and strive for excellence.
• Positive, can-do attitude and ability to fuel growth and innovation.
• Customer-focused and results-oriented approach.
• Desire to continuously learn and develop.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships in a team setting.
• Ability to multitask and prioritize tasks with strong attention to detail in a fast-paced environment.
• Self-directed and able to work independently with minimal supervision.
• Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
• Ability to push, pull, or lift up to 50 pounds.
• Ability to perform continuous repetitive motions.
• Ability to work under variable temperature conditions (including extreme heat or cold), variable noise levels, indoors and outdoors, and around fumes, hazards, dust or mite hazards, chemicals, and bio-hazards.

Responsibilities

• Control access for guests, tenants, and vendors.
• Provide elevator and door assistance to guests.
• Provide customer service and assistance to clients, customers, and visitors.
• Complete daily activity reports, access control reports, and incident reports.
• Observe and report safety concerns.
• Patrol common areas.
• Oversee day-to-day activities associated with opening, managing, and closing the facility.
• Help ensure facility safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Resolve customer concerns escalated by front-line associates.
• Complete incident forms and conduct incident investigations as directed by the Senior Operations Manager and/or Corporate Office.
• Use necessary software applications to record and track work.
• Perform other duties as assigned.

Benefits

• Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED