Parking Technician Sat-Wed 4pm-12am

Comstock•Reston, VA

About The Position

The Parking Technician assists the team with operating a complex parking site that may include multiple employees and may be manned or unmanned, automated or manual. The role oversees day-to-day facility operations, including opening, managing, and closing the site, and helps ensure that operations follow company policy and service standards. The position supports parking transactions, customer accounts, automated equipment, site reporting, maintenance, and safety and security.

Requirements

High school degree.
One to two years of experience in a service or related industry preferred, including at least three months in a parking setting.
Ability to work weekends.
Ability to perform basic math calculations.
Ability to read and comprehend verbal instructions and written correspondence.
Effective verbal and written communication skills.
Valid driver's license and ability to safely drive a standard or automatic transmission vehicle.
Professional, friendly demeanor when working with employees and parking customers, and ability to resolve customer concerns professionally.
Credibility, trustworthiness, integrity, accountability, and commitment to excellence.
Positive, can-do attitude; customer-focused and results-oriented approach; and willingness to learn and develop.
Strong oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
Self-directed ability to work independently with minimal supervision.
Familiarity with Microsoft Office and computer systems in a fast-paced environment.

Responsibilities

Process exception transactions, such as lost tickets and grace-period tickets, according to company policy and complete applicable forms.
Use Microsoft Office, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance.
Maintain knowledge of automated parking equipment, software integrations, and access control systems; troubleshoot equipment and system errors and coordinate with technical support when needed.
Provide customer support and resolve issues while following brand service standards, including greeting customers, answering questions, and thanking them upon exit.
Oversee the contract parker program, including customer onboarding and registration, billing accuracy, collections, and corporate account communications.
Respond to escalated customer concerns and document resolution outcomes.
Ensure the facility is properly maintained and safety procedures are followed; identify maintenance or repair needs and inform the Property Manager.
Complete daily activity reports and accident reports.
Report to work on time and notify management of situations requiring attention.
Oversee daily facility operations, including opening, managing, and closing the facility.
Ensure compliance with company policy for revenue control, equipment maintenance, signage, and internal audit scores.
Support facility safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the Safety Manual.
Document incident forms and conduct incident investigations as directed by the Property Manager or Corporate Office.
Complete small cleaning or maintenance tasks according to company checklists.
Fill in for front-line associates during their absences and perform other duties as assigned.