Shelter Specialist (Full Time, 4pm - 12am, T - Sat.)

ROOF ABOVE INC•Charlotte, NC

2d•Onsite

About The Position

The Shelter Specialist supports the daily management of the shelter and helps create a trauma-informed, person-centered service environment. The role uses a minimum-impact approach to de-escalating stress and works under the guidance of the Shelter Supervisor in charge of the assigned shift. The Shelter Specialist provides basic-needs assistance, explains program requirements, coordinates guests’ daily routines, monitors facility activities, and coordinates care with case managers and other agency personnel. The role also involves completing data entry, incident reports, daily logs, and shift communications, as well as housekeeping and other duties as assigned. Roof Above is North Carolina’s most comprehensive homeless service provider. Its mission is to unite the community to end homelessness, one life at a time. Its services range from street outreach and shelter to Rapid Rehousing and Permanent Supportive Housing, reaching over 1,300 individuals each day across nine campuses in Charlotte. Roof Above was formed in 2019 through the merger of Urban Ministry Center and Men’s Shelter of Charlotte.

Requirements

High school diploma or equivalent.
CPR and First Aid certification, or willingness and ability to complete certification within 60 days of hire.
Knowledge of issues related to homelessness, effective intervention techniques, and teamwork.
Ability to communicate effectively orally and in writing.
Ability to interact appropriately with service partners, governmental agencies, volunteers, visitors, and clients.
Ability to work reliably and arrive on time.
Patience, creativity, flexibility, compassion, and sound judgment in stressful situations.
Sensitivity to people with disabilities and minority populations, and to cultural, economic, gender, and sexual-orientation differences.

Nice To Haves

Bachelor’s degree.
Experience working with homeless populations.
Experience working in a homeless shelter.

Responsibilities

Provide basic-needs assistance to guests accessing the shelter.
Greet guests in a friendly, courteous, and welcoming manner.
Remain professional and make responsible decisions under pressure and in stressful or unexpected situations.
Explain program requirements to new guests.
Coordinate bed assignments, smoke breaks, and other daily routines.
Monitor facility activities to support smooth service delivery, safe and effective facility operations, and coordination of care with case managers and other agency personnel.
Communicate effectively with guests in a professional, trauma-informed manner.
Complete data entry, incident reports, daily logs, and other paperwork.
Follow assigned schedules and shifts.
Model positive, professional behavior, including in appearance, communication, and difficult conversations.
Document noteworthy situations, useful information about guests’ needs, and concerns in shelter email shift communications.
Complete ongoing training and education related to low-barrier, Housing First, and other best-practice approaches.
Complete HMIS training within the first 30 days.
Perform housekeeping duties as needed.
Perform other duties as assigned.