Parking Technician Sat-Wed 4pm-12am

Comstock•Reston, VA

1d•$18 - $22

About The Position

The Parking Technician assists the ParkX Remote Management Center team with operating complex parking facilities, which may be staffed or unstaffed and use automated or manual systems. The role oversees day-to-day facility operations, including opening, managing, and closing the facility; customer service; contract parker administration; revenue control; equipment upkeep; and safety and security. The position also supports frontline associates, investigates and documents incidents, completes reports, and performs small cleaning or maintenance tasks as needed. The scheduled shift is Saturday through Wednesday, 4:00 p.m. to 12:00 a.m.

Requirements

High school degree.
Ability to work weekends.
Ability to perform basic math calculations.
Ability to read and comprehend verbal instructions and written correspondence.
Ability to communicate effectively verbally and in writing.
Valid driver's license that is maintained.
Ability to safely drive a standard or automatic transmission vehicle.
Professional and friendly demeanor when working with employees and parking customers.
Ability to resolve customer concerns professionally and courteously.
Credibility, trustworthiness, and a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach.
Willingness to continuously learn and develop.
Strong oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with attention to detail in a fast-paced environment.
Self-directed and able to work independently with minimal supervision.

Nice To Haves

One to two years of experience in a service or related industry preferred, including at least three months in a parking setting.

Responsibilities

Process exception transactions, such as lost-ticket and grace-period transactions, in accordance with company policy and complete applicable forms.
Use Microsoft Office, point-of-sale systems, and parking management software to track transactions, prepare reports, and monitor site performance.
Maintain knowledge of automated parking equipment, software integrations, and access-control systems.
Troubleshoot equipment and system errors and coordinate with technical support when necessary.
Provide customer service, resolve issues, support accounts, and follow brand service standards.
Manage the contract parker program, including customer onboarding and registration, billing accuracy, collections, and corporate account communications.
Respond to escalated customer concerns and document resolution outcomes.
Maintain a friendly, helpful, and courteous attitude toward customers and employees.
Follow company service standards, including maintaining the required uniform appearance, using the company greeting, answering questions, resolving issues, and thanking customers upon exit.
Ensure facilities are properly maintained and safety procedures are followed.
Identify maintenance or repair needs and report them to the Property Manager.
Complete daily facility activity reports and accident reports.
Report to work on time and notify management of situations requiring attention.
Oversee day-to-day activities related to opening, managing, and closing the facility.
Ensure facility operations comply with company policies, including revenue control, equipment maintenance, accurate signage, and internal audit standards.
Support guest and employee safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual.
Resolve customer concerns escalated by frontline associates.
Document incident forms and conduct incident investigations as directed by the Property Manager or Corporate Office.
Complete small cleaning or maintenance tasks according to company maintenance checklists.
Cover for frontline associates during their absences.
Perform other duties as assigned.